---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Generate an email response for supplier cases

# Generate an email response for supplier cases {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 24, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Generate an email response for supplier cases.

## Before you begin

Important:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

Role required: sn_supplier_gen_ai.now_assist_fulfiller and sn_slm.fulfiller

## About this task

The Email response for supplier case skill uses supplier case details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles to compose an email response. You can also use this skill to elaborate, shorten, or change the tone of your email draft.

## Procedure

1. Navigate to AllSupplier Lifecycle OperationsSource-to-Pay Workspace.
2. Select the list icon.
3. Go to All workCases.
4. Select a supplier case.  
   The case detail view appears.
5. Go to the Email tab.
6. Click anywhere within the email body textbox.
7. Generate an email draft by selecting the Now Assist icon ![]().  
8. Select Insert.
9. **Optional:** Elaborate, shorten, or change the tone of an email body.
   1. Select the required content.
   2. Select the Now Assist icon ![]().
10. **Optional:** Apply templates by selecting the template icon![]().

## Result

An AI generated email draft is created.
**Related concepts**   

* [Automate supplier case creation from emails](https://servicenow-prod.fluidtopics.net/GnBPR_sIYgcDPrDThHl_uw "Emails received from supplier contacts can be automatically converted to supplier cases using the Email Intent to Action Agentic workflow.")  
**Related tasks**   

* [Generate an email response for supplier tasks](https://servicenow-prod.fluidtopics.net/E4XGz4OHzoRPqX7_GNmGVA "Generate an email response for supplier tasks.")
* [Analyze sentiments in supplier cases](https://servicenow-prod.fluidtopics.net/dY9GAgve~G12ybZIk1Ce3g "Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.")

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