---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Configure Agent Chat for Source-to-Pay Workspace

# Configure Agent Chat for Source-to-Pay Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Agent Chat Settings to configure Agent Chat for Source-to-Pay Workspace.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllConversational InterfacesSettingsAgent Chat.
2. In the User Experience - Chat settings section, do the following:  
   1. Swipe the Agent names and avatars toggle switch to the right to enable this option.
   2. Swipe the Transcripts toggle switch to the right to enable the requesters to download a transcript of the conversation they had with an agent. For more information, see [Chat transcript downloads for requesters](https://www.servicenow.com/docs/access?context=ci-chat-transcripts&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).
   {#configure-agent-chat-slm__ol_b3j_mz2_cyb}
3. In the User Experience - Statuses section, from the Live chat wait status drop-down list, select Wait Time.
4. In the Configurable Toolbar Controls section, select View All.  
   The Quick Action Toolbar Controls is displayed.

   Add or update the quick action shortcuts for live agents in the Agent Chat. For more information about configuring the toolbar controls, see [Setting up quick action toolbar controls](https://www.servicenow.com/docs/access?context=ci-quick-actions-overview&version=yokohama&pubname=yokohama-conversational-interfaces&section=ac-configure-qa-toolbar-controls&ft:locale=en-US).
5. Select Save.

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