---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Analyze sentiments in invoice cases

# Analyze sentiments in invoice cases {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.

## Before you begin

Important:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

Role required: sn_slm.fulfiller, sn_slm.owner, or sn_slm.admin

## Procedure

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the list icon (![List icon]()).  
   A list of options within the workspace is displayed.
3. Select Invoices \>All invoices.
4. Select an invoice case.  
   The case detailed view appears.
5. Select the information icon to view the reasoning behind the generated sentiment.  
   You can view the updated Sentiment analysis by selecting the refresh icon ![Refresh]().  
   Invoice cases display Sentiment analysis.
{#analyze-sentiments-in-invoice-case__steps_t15_ldp_m3c}
**Related concepts**   

* [Use ServiceNow Otto for Accounts Payable Operations (APO) in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/sUBZqSadRuLZVguMgHzvAw "Use the conversational interface of ServiceNow Otto for Accounts Payable Operations (APO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.")  
**Related tasks**   

* [Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO)](https://servicenow-prod.fluidtopics.net/F3pgA00X_hplTtFuz~QH6Q "Summarize invoice and inquiry cases to learn about their status, progress, and action items by using the record summarization skill in the ServiceNow Otto for Accounts Payable Operations (APO) application.")
* [Use Invoice inquiry solution generator skill](https://servicenow-prod.fluidtopics.net/ZWSZOWTVu417xp7mpi0fDA "Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.")
* [Use purchase order line mapping](https://servicenow-prod.fluidtopics.net/cSSIPW5Y5sKq9PD5ZvEnIw "AP fulfiller uses the purchase order line mapping skill to automatically map the invoice lines with the purchase order lines.")
* [Generate email response for invoice case](https://servicenow-prod.fluidtopics.net/Lu1~LLHa7lRvGaxWKoGK0A "Generate email response for invoice case.")
* [Generate email response for invoice task](https://servicenow-prod.fluidtopics.net/xXm_xsd10XBJAvNunbVJQQ "Generate email response for invoice task.")

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