---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Start a chat session from the Supplier Collaboration Portal

# Start a chat session from the Supplier Collaboration Portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.

## Before you begin

Role required: sn_slm.contact

## About this task

By starting a chat session, supplier contacts can interact directly with supplier fulfillers and get immediate responses to their queries or issues.

## Procedure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.  
   For example, https://example.com/supplier.
2. Select the Open chat window icon (![Open chat window icon]()) to start a chat session.
3. Select Show me everything, and then select Live Agent Support.  
   The "Routing you to a live agent..." message is displayed.

   The maximum wait time to connect with a live agent is 2 minutes.

   After a live agent accepts your chat request, the "Agent has joined" message is
   displayed in the chat window.
4. To chat with the live agent, enter a message and select the send icon (![Send chat icon]()).
5. To end the chat session, select the end chat icon (![End chat icon]()).
**Related concepts**   

* [Supplier contact self-registration](https://servicenow-prod.fluidtopics.net/y7YREgEOdte4hNf5J1bxiw "Supplier contacts can self-register to the Supplier Collaboration Portal and start working on the assigned tasks.")
* [Managing supplier contacts from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/gMaFgtVUVLe4sB4BdTGGdg "Manage and remove contacts, update the contact's email address, elevate access or remove elevated access to contacts from the portal.")
* [Raising requests from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/sSwV6vYOdMxfRME2V4J8WA "You can raise requests using the supplier catalog by selecting Raise a request in the Supplier Collaboration Portal header.")
* [Viewing supplier contact tasks from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/bLBMd~czWqMa7s5DYtS8CQ "View the tasks that are assigned to you and other supplier contacts.")  
**Related tasks**   

* [Invite a member to access the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/BK2aW4B8gq38~dSpcLnu_g "Invite supplier contacts to access the Supplier Collaboration Portal so that they can raise requests and start working on their assigned tasks.")
* [View or update your user profile from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/ubgaJyAWEgK6_DiVErf2RQ "Update your personal profile in the Supplier Collaboration Portal.")
* [View all your requests from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/rDN21uQnw1cV1JiXpV5v8g "View all the requests that you've raised, to whom they are assigned, and their status.")
* [View supplier locations from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/7u9GbLawarkYGGWuwJsNpw "As a supplier contact, view the locations of a supplier in the Supplier Collaboration Portal.")
* [View supplier payment information from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/TZ_RuwfzPPdWjDWBMIErkg "As a supplier contact, view the payment information of a supplier in the Supplier Collaboration Portal.")
* [Manage documents from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/HGo1ZBRMbyzaihUzIn40kg "Manage documents by uploading, updating and downloading the required documents from the Supplier Collaboration Portal.")
* [Complete a risk assessment from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/Fl3poiYBs1m9Sg6m5q5SIw "As a supplier contact, you can view and complete your assigned risk assessments to help the supplier manager in evaluating a supplier before onboarding them.")
* [Create a Universal Request from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/9xROcpdCzJDROLXHWqVe6A "Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.")