---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Advanced Work Assignment for Source-to-Pay Operations

# Advanced Work Assignment for Source-to-Pay Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.

Advanced Work Assignment for Source-to-Pay Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see [Exploring Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-overview&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

## Prerequisites for installing Advanced Work Assignment for Source-to-Pay Operations {#awa-spo__section_hf1_1lj_gxb}

Before you install Advanced Work Assignment for Source-to-Pay Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see [Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/BLQoeFcoAmvej~5WywNRrw "Activate Agent Chat and load demo data.").

## Required plugins {#awa-spo__section_pkw_4ms_swb}

Install the Advanced Work Assignment for Source-to-Pay Operations (com.snc.sn_spend_awa) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:

* Advanced Work Assignment (com.glide.awa)
* Agent Chat (com.glide.interaction.awa)
{#awa-spo__ul_bqb_cns_swb}
* **[Setting up Advanced Work Assignment for Source-to-Pay Operations](https://servicenow-prod.fluidtopics.net/K26euZZOgEUzwEFoxgMEfw)**   
  Plan and configure your implementation of Advanced Work Assignment for Source-to-Pay Operations.
* **[Using Advanced Work Assignment for Source-to-Pay Operations](https://servicenow-prod.fluidtopics.net/3hfRti6pqFjp9bxMRXG5Jw)**   
  Enables shoppers or requesters to interact with agents to resolve their issues and get answers to their questions.

**Related concepts**   

* [Service portal configuration for ShoppingHub](https://servicenow-prod.fluidtopics.net/n5Frl4qUcW4II1iBfmAbWQ "As an admin, you can configure your service portal such that shoppers who are on the portal can quickly access ShoppingHub and even view purchasing and approval to-dos assigned to them.")  
**Related tasks**   

* [Install Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/lJx2dRk79hEsBi_j0ENl3Q "Install Sourcing and Procurement Operations and its dependent applications from the ServiceNow Store.")
* [Configure punchout for third-party site purchases](https://servicenow-prod.fluidtopics.net/Vs8h07HkgeicMr_K50zxoQ "Set up punchout configuration to allow shoppers or employees to make third-party site purchases​.")
* [Customize your top suppliers on Shopping Hub](https://servicenow-prod.fluidtopics.net/e~2s3WNILkxGkgm6V6yZGw "Personalize the list of suppliers to see on your Shopping Hub homepage. Update your list with the change in your preferences anytime.")
* [Configure conditions for merging purchase requisitions](https://servicenow-prod.fluidtopics.net/zm~78ese5GA1G4fa5Ntsxg "Configure the conditions under which the purchase requisitions (PR) should be merged.")
* [Install ShoppingHub Mobile](https://servicenow-prod.fluidtopics.net/twuVIEJEf_N8jT5AYHbQSg "Install the Shopping Hub Mobile application from the ServiceNow Store.")
* [Install Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/lJx2dRk79hEsBi_j0ENl3Q "Install Sourcing and Procurement Operations and its dependent applications from the ServiceNow Store.")  
**Related reference**   

* [Setting up primary data for ShoppingHub](https://servicenow-prod.fluidtopics.net/pAtnjiky4qIUrg0euXuR6A "Create primary data of your suppliers and office locations that your suppliers deliver to. Define your product catalog with data of your product categories, product models, and supplier products. Define shopping controls to control the supplier product visibility to your employees.")
* [Application plugin installation sequence in Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/EPxVuNJNSOh5vL8I7nOqQA "The following table lists the Sourcing and Procurement Operations (SPO) plugins, their installation sequence, high-level descriptions, and dependencies.")