--- sourceDocument: Yokohama Finance and Supply Chain sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # AI Search for Sourcing and Procurement Operations # AI Search for Sourcing and Procurement Operations {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Search for Sourcing and Procurement Operations The AI Search application delivers a modern, consumer-grade search experience for ServiceNow's Sourcing and Procurement Operations across Service Portal, Employee Center (EC), Mobile, and Virtual Agent. It enhances efficiency by enabling users to quickly find relevant purchasing and supplier information within the platform. Show full answer Show less New customers receive AI Search pre-configured with their base system, while existing customers can enable it for the PSM-specific Shopping Hub by following the prescribed configuration steps. ## Configuration To implement AI Search, navigate to **AI Search \> Search Applications \> Search Application Configurations** and link the AI Search engine with your Shopping Hub search application. Start by selecting a **Search Profile**, which defines the search sources, conditions, and criteria powering your search. The base system includes and allows modification of several components that enhance search capabilities: * **Search Sources:** Default sources plus Supplier and Purchasing for EC and Service Portal, enabling searches across suppliers and supplier products. The Shopping Hub search application uses only the Purchasing source for supplier products. * **Synonyms** * **Stop Words** * **Typo Handling** * **Genius Results and Result Improvement Rules** These search sources appear as separate tabs for end users and can be reviewed or updated to tailor the search experience. Note that the Shopping Hub's UI for search results facets and filters cannot be customized, but AI Search faceting is supported within Employee Center and Service Portal results. ## Integration AI Search is automatically integrated with Shopping Hub to enhance procurement-related searches. It can also be integrated with other ServiceNow applications for broader search capabilities. ## Administration and Usage Administrators can manage AI Search indexing and search behavior to optimize performance and relevance. Users benefit from refined search results, filter options, and AI-powered Genius Result answers, streamlining procurement operations. ## Platform-Specific Details * **ServiceNow Mobile:** AI Search can be configured for mobile platforms to support advanced text search. * **Service Portal and Employee Center:** Configuration enables users to leverage AI Search capabilities within these interfaces. * **Virtual Agent:** Utilizes AI Search to provide relevant search results during bot conversations when predefined topics are unavailable. ## Practical Benefits for ServiceNow Customers * Improved search accuracy and relevance for sourcing and procurement data. * Faster access to supplier and purchasing information through specialized search sources. * Enhanced user experience across multiple ServiceNow interfaces, including mobile and Virtual Agent. * Configurable search profiles allow tailoring search behavior to organizational needs. The AI Search application provides a modern consumer-grade search engine for the Service Portal, Employee Center (EC), Mobile, and Virtual Agent. New customers automatically have the AI Search application configured with their base system for Sourcing and Procurement Operations. Existing customers can configure the PSM-specific Shopping Hub search application to use the AI Search application by following the configuration steps. For more information, see [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). Configuration : For detailed information on configuring the AI Search application, see [Configuring AI Search](https://www.servicenow.com/docs/access?context=configuring-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). : Navigate to AI SearchSearch ApplicationsSearch Application Configurations to associate the AI Search engine with your Shopping Hub search application. Note: For more information, see [Create a search application configuration for AI Search](https://www.servicenow.com/docs/access?context=create-search-app-config-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). : In the Search Application Configuration form of your application, select a Search Profile to get started. A search profile determines the search sources, conditions, and criteria that power your search. : Under each search profile, there are a series of tabs that enhance the AI search. The base system provides the following that you can also modify: * Search Sources: Along with the default search sources, Supplier and Purchasing are provided on EC and Service Portal for Sourcing and Procurement Operations, so that the applications are capable of searching through suppliers and supplier products for purchasing as well. For the PSM-specific Shopping Hub search application however, only the Purchasing search source is available, allowing you to search only for supplier products. These search sources are rendered as separate tabs when you search on these applications, and are listed under Navigation Tabs. Note: You can find more information on reviewing and updating your search sources [here](https://servicenow-prod.fluidtopics.net/jhcIKxxoiYuQyTF7vRHiig "You can verify the search sources on your service portal and update them, as required, so that the required data is queried seamlessly from the respective instance tables."). * Synonyms * Stop Words * Typo Handling * Genius Results * Result Improvement Rules {#ai-search-sourcing-procurement-operations__ul_obr_hlg_14b} Note: For more information, see [Defining search profiles](https://www.servicenow.com/docs/access?context=defining-search-profiles-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). You cannot configure the UI of search results or change the available facets and filters from Shopping Hub. AI Search faceting is supported in Shopping Hub results in Employee Center and Service Portal. Integration : AI Search is automatically integrated with Shopping Hub. For detailed information on integrating AI Search with other applications, see [Integrating AI Search into your application](https://www.servicenow.com/docs/access?context=integrate-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). Administration : To learn how the AI Search features and behavior affect indexing and search, see [Administering AI Search](https://www.servicenow.com/docs/access?context=administer-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). Using : For information on how AI Search displays results, refinement filter options, and Genius Result answers, see [Using AI Search](https://www.servicenow.com/docs/access?context=use-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). ServiceNow® Mobile : To configure AI Search for the ServiceNow® Mobile, see [Advanced text search in mobile](https://www.servicenow.com/docs/access?context=text-search-advanced-now&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US). Service Portal or Employee Center : To configure AI Search for the Service Portal or EC so that your users can take advantage of this powerful search tool, see [AI Search in Service Portal](https://www.servicenow.com/docs/access?context=ai-search&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US). Virtual Agent : Virtual Agent uses AI Search to return search results in bot conversations when there are no relevant topics to display. For more information, see [Virtual Agent integration with AI Search](https://www.servicenow.com/docs/access?context=va-ai-search&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). **Related concepts** * [My purchases on Shopping Hub](https://servicenow-prod.fluidtopics.net/5t~ZNsWYNWZH_Tag5DDi5A "As a shopper, you can view all the purchases made from your shopping account by selecting My purchases from your Shopping Hub profile.") * [Shopping Hub Mobile](https://servicenow-prod.fluidtopics.net/uffEy6Bj5o7UMcKmNr4olQ "The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device. Shopping Hub Mobile is available on the Now Mobile app and is supported on iOS and Android devices.") * [Performance Analytics for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/RLsMjJAKrsOeG9O68m1CTA "With this application, you can use a set of pre-configured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product.") * [Procurement Case Management](https://servicenow-prod.fluidtopics.net/XDrgia_5WzfU2ZJwmuo0NA "With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. You can also enable your procurement teams to automate their fulfillment processes so that they can manage and monitor the progress of their tasks.") * [Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/iT1k4CmltMD0SgUETDW63Q "As a Procurement Specialist, you can easily complete your actionable tasks within the premises of an enhanced user experience with Source-to-Pay Workspace.") * [Spend and Savings Management](https://servicenow-prod.fluidtopics.net/QIfiJ_BvM55yR63TwlaRmQ "Category management is a strategic procurement approach that involves managing a group of related products or services to maximize value, optimize costs, and enhance supplier relationships. Essentially, it’s the structured management of category taxonomy, ensuring that goods and services are categorized, sourced, and managed efficiently to drive better decision-making and operational efficiency.") * [Sourcing Pipeline Management](https://servicenow-prod.fluidtopics.net/AO~BRG26uVqG3I73qFg15A "Sourcing Pipeline Management (sn_spend_pipeline) provides a centralized framework for creating, tracking, and executing sourcing initiatives through pipeline projects. It enhances efficiency through automated workflows, improves visibility into project progress, and simplifies savings tracking and forecasting.") * [Understanding punchout](https://servicenow-prod.fluidtopics.net/wXnKMWB_9RsNTg8YcgEJYA "Punchout is a technology that connects a buyer’s eProcurement application directly to a supplier’s eCommerce site, enabling the buyer to browse products, build a cart, and then have the cart redirected into the buyer's procurement system for checkout.") **Related reference** * [Sourcing and Purchasing Automation](https://servicenow-prod.fluidtopics.net/Mc~Py~dE0Ephniz~fyxBbA "Sourcing and Purchasing Automation for ShoppingHub includes workflows that help support the user interface purchasing experience for the shopper. These workflows consist of sourcing requests, negotiations, purchase requisitions, contracts, purchase orders, receipts, and invoices.") *[\>]: and then