---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Install Supplier Operations

# Install Supplier Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.

## Before you begin

Important:  
* Check your entitlements to determine whether you have access to Supplier Operations.
* The new plugin Supplier Operations (com.snc.sn_so) (v 1.2.0 ) must be installed after upgrading to the Supplier Case Management Yokohama December 2025 (v 5.2.0) release.
{#install-supplier-ops__ul_cpv_ysn_nhc}

Role required: admin  
To install Supplier Operations, the following plugins have to be installed:

* Required plugin: Supplier Operations (com.snc.sn_so)
* Dependent plugins:
  * Supplier Case Management (com.snc.sn_supplier_mgmt)
  * Document Management (com.snc.platform_document_management)
  {#install-supplier-ops__ul_bcd_r23_wfc}

{#install-supplier-ops__ul_acd_r23_wfc}  
Note:  
The application installs required ServiceNow® Store applications and plugins if they are not already installed.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Supplier Operations application (com.snc.sn_so) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.  
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-supplier-ops__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
**Related concepts**   

* [Supplier Document Management](https://servicenow-prod.fluidtopics.net/DzFvjGqqkqFfwk6tUjvXSw "Supplier Lifecycle Operations uses the ServiceNow Document Management functionality to enable supplier managers, supplier owners, supplier administrators, and supplier contacts to manage supplier documents.")
* [Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/3kwt~Dab4BSu7wkxDDqr9Q "Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.")
* [Configure Supplier Relationship and Performance Management](https://servicenow-prod.fluidtopics.net/fTvZR7e~QRFCwXWTy3tYyQ "Define key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.")
* [Configure smart assessments](https://servicenow-prod.fluidtopics.net/z1EmvsnvpGL15uiDEYlLsA "Supplier managers can configure and create assessments in bulk for internal and external users by adding instructions, questions, and reference information from the Assessment Workspace.")  
**Related tasks**   

* [Install Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/QgdfCXgX_caqCqTf_4ktRg "You can install the Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
* [Install Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/0pQo0lnAbRcQWIP8t28GvA "You can install the Supplier Collaboration Portal application (com.snc.sn_supplier_sp) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
* [Install Supplier Payment Optimization](https://servicenow-prod.fluidtopics.net/t9a0CqmraIQcZWxsMGW8Hw "You can install the Supplier Payment Optimization application to identify, prioritize, and track high potential suppliers and estimate potential savings from credit card payments.")
* [Configure the document template for the Sign document action type for supplier task](https://servicenow-prod.fluidtopics.net/xWhsGnO2n28Z7WpdoHWVJQ "Create and configure the document template that enables you to collect e-signatures from multiple participants and generate a filled PDF document.")
* [Enable M2M mapping between supplier contact and suppliers](https://servicenow-prod.fluidtopics.net/VHOg_FRSNSwLRZ_HnDBcCg "Many-to-many (M2M) mapping between supplier contact and suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.")
* [Install Universal Request for SLO](https://servicenow-prod.fluidtopics.net/Mj04pBWb2g3EIxkBPCpwcw "Install the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to use the Universal Request feature in SLO.")
* [Install Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/QgdfCXgX_caqCqTf_4ktRg "You can install the Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

*[\>]: and then