---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Work with the Inquiry resolution provider

# Work with the Inquiry resolution provider {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Inquiry resolution provider agent to generate resolutions to invoice inquiry cases that are raised by suppliers and employees.

## Before you begin

Verify that the scope is set to Now Assist for Accounts Payable Operations.

Role required: now_assist_panel_user, admin

## Procedure

1. Navigate to AllAI Agent StudioCreate and manage.  
   The Manage agentic workflows and AI agents page appears.
2. Select AI agents.
3. Use the search icon ![Search icon]() and select Inquiry resolution provider.  
   If you want to modify this AI agent, you can refer to [Modify an AI agent](https://www.servicenow.com/docs/access?context=modify-ai-agent&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). Adjust the settings for your specific needs, and activate the duplicated version of the agentic workflow.
4. Review the information in the Define the specialty page, and then select Continue.  
   The Define the specialty page is read-only.
5. Review the information in the Add tools and information page, and then select Continue.  
   The Add tools and information page is read-only.
6. Select Define trigger \>Resolution provider triggerStatusActive.  
   The Define trigger page is shown below.
7. Select Continue.
8. In the Toggle display page, optionally you can enable the Display option to display AI agent output in the Now Assist panel.
9. Select Save and test.
10. Navigate to Test AI reasoning page to begin testing your agent.  
    The agent executes the testing in AI Agent Studio.

## Execute Invoice resolution provider agent {#apo-ai-agent-use-case-trigger__example_lpp_hvl_xgc}

## Example

Enter the objective of the task as Help me resolve invoice inquiry INVC0001001 and start test. The AI agent starts to execute and provides the resolution plan as shown below.
**Related tasks**   

* [Case resolution using Inquiry resolution provider](https://servicenow-prod.fluidtopics.net/GPS1Sxu_e9h6XXv5GYQLIw "The AI agent extracts invoice details and provide invoice inquiry case resolution. The AP agent is prompted to review the resolution. Upon confirmation from the AP agent, the case is updated with closure code and details.")

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