---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request something else using the supplier catalog

# Request something else using the supplier catalog {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request something else if the available catalog items in the supplier catalog do not
meet your needs.

## Before you begin

Role required: sn_slm.contact

## Procedure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.  
   For example, https://example.com/supplier.
2. Select the supplier from the My Company drop-down list of suppliers associated with your profile.  
   Important:  
   The list of suppliers under My Company is available from the Xanadu December 2024 release onwards, only if M2M mapping between supplier contact and suppliers is enabled.
3. In the portal header, select Raise a request.
4. Under the General category, select the General inquiry catalog item.  
   The Supplier field is auto-populated with the supplier name, but you can change its value, if required.
5. From the Urgency drop-down list, select one of the following:  
   * High
   * Medium
   * Low
   {#submit-general-request__ul_yw1_lp4_wtb}
6. In the Requested for field, enter the name of the person or organization that this request is for.
7. In the What can we help you with? field, enter the details explaining what you need help with.
8. Select Add Attachments to upload any relevant images or documents.
9. Select Submit.  
   The application creates a case and assigns it to the supplier manager for review and approval.

   After the supplier manager approves the case, the supplier record is updated accordingly.
**Related tasks**   

* [Add or remove a supplier location using the supplier catalog](https://servicenow-prod.fluidtopics.net/NMa3F_RhtZHsu3ZROQBTZQ "Submit a request to add a new supplier location or remove an existing one to keep the supplier information up to date.")
* [Add a supplier contact using the supplier catalog](https://servicenow-prod.fluidtopics.net/Uu56rGtye8Ds9TZWdk8E2g "Add the supplier contacts so that they can access the Supplier Collaboration Portal and start working on the assigned tasks.")
* [Remove a supplier contact using the supplier catalog](https://servicenow-prod.fluidtopics.net/dew2Fhf4TRY4kXGG92T2mw "Remove a supplier contact that you no longer require.")
* [Ask a question using the supplier catalog](https://servicenow-prod.fluidtopics.net/kLyFZj461nQcshur1otjFg "Submit a question that you need an answer for.")
* [Submit an idea using the supplier catalog](https://servicenow-prod.fluidtopics.net/JjIwB7l3rIQgk7uH0bEjhQ "Submit an idea you would like to share.")
* [Submit an issue using the supplier catalog](https://servicenow-prod.fluidtopics.net/dexd~aZJHO7UYD9nrw9EGQ "Submit an issue that you need help with.")
* [Update banking details using the supplier catalog](https://servicenow-prod.fluidtopics.net/0klc6nduBjul1Bc2vi9FvA "Keep the banking information up to date to ensure timely payments without any delays.")
* [Update company profile using the supplier catalog](https://servicenow-prod.fluidtopics.net/phnS239IZneDw6i3HxfaPg "Update the company profile when the details about your company change.")
* [Request elevated access](https://servicenow-prod.fluidtopics.net/Pdc1rlkTGo9eH4K~MFzzbg "Submit a request to gain access to the privileges of the primary contact role.")
* [Update default supplier](https://servicenow-prod.fluidtopics.net/sYb7RGtwdDhUdyjssMxHBQ "Update the default supplier when multiple suppliers are linked with your profile.")