---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Using ServiceNow Otto for Accounts Payable Operations (APO)

# Using ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

If you've the sn_ap_apm.accounts_payable_specialist or sn_ap_cm.agent role, you can summarize the details of an invoice case, completed actions, or pending tasks with the ServiceNow Otto for Accounts Payable Operations (APO) application.
* **[Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO)](https://servicenow-prod.fluidtopics.net/F3pgA00X_hplTtFuz~QH6Q)**   
  Summarize invoice and inquiry cases to learn about their status, progress, and action items by using the record summarization skill in the ServiceNow Otto for Accounts Payable Operations (APO) application.
* **[Use ServiceNow Otto for Accounts Payable Operations (APO) in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/sUBZqSadRuLZVguMgHzvAw)**   
  Use the conversational interface of ServiceNow Otto for Accounts Payable Operations (APO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.
* **[Use Invoice inquiry solution generator skill](https://servicenow-prod.fluidtopics.net/ZWSZOWTVu417xp7mpi0fDA)**   
  Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.
* **[Use purchase order line mapping](https://servicenow-prod.fluidtopics.net/cSSIPW5Y5sKq9PD5ZvEnIw)**   
  AP fulfiller uses the purchase order line mapping skill to automatically map the invoice lines with the purchase order lines.
* **[Analyze sentiments in invoice cases](https://servicenow-prod.fluidtopics.net/70ZY0Iz2E49S62GBbL0C0w)**   
  Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.
* **[Generate email response for invoice case](https://servicenow-prod.fluidtopics.net/Lu1~LLHa7lRvGaxWKoGK0A)**   
  Generate email response for invoice case.
* **[Generate email response for invoice task](https://servicenow-prod.fluidtopics.net/xXm_xsd10XBJAvNunbVJQQ)**   
  Generate email response for invoice task.