Hide supplier pricing from ShoppingHub

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Hide supplier pricing from ShoppingHub

    This feature allows ServiceNow administrators to control the visibility of supplier pricing in the ShoppingHub catalog by configuring model categories. Pricing for supplier products, which reflects contractual agreements, can be either displayed or hidden based on business requirements. Hiding pricing also conceals related shipping and tax information.

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    The pricing display setting can be applied per category, with child categories overriding parent category settings when there is a hierarchy.

    Key Features

    • Pricing Visibility Control: Option to show or hide supplier product pricing and associated costs (shipping and taxes) in ShoppingHub based on model category settings.
    • Category Hierarchy Override: Child category pricing visibility settings take precedence over parent categories.
    • Extensive Coverage of Pricing Visibility: When pricing is hidden, it is concealed in multiple ShoppingHub locations including:
      • Product information cards
      • Supplier product cards in ShoppingHub and Virtual Agent
      • Shopping cart product headers
      • Checkout summary and confirmation pages
      • My purchases list views and purchase details pages (desktop and mobile)
      • Approval to-dos and related purchase order views (including blanket purchase orders)
      • Invoice and receipt acknowledgments on mobile
      • Search results on Employee Center, Virtual Agent, and ShoppingHub (with price sorting and filtering behavior explained)
    • Approval and To-Do Exceptions: Pricing is visible to approvers during approval tasks to enable informed decisions. If pricing is hidden, select a supplier to-dos are assigned to buyers, but buyers can reassign to submitters who then gain pricing visibility.
    • Store Credit Exception: Shoppers with allocated store credits can see pricing even when hidden.
    • Plugin Note: This feature applies only if customers are using the Source-to-Pay Common Architecture plugin and have not installed the Shopping Hub plugin.

    Key Outcomes

    • Enhanced Control: Administrators can tailor pricing visibility to meet confidentiality or strategic business needs.
    • Consistent User Experience: Pricing visibility settings apply uniformly across desktop and mobile ShoppingHub interfaces and related workflows.
    • Maintained Approval Transparency: Approvers retain necessary access to pricing information to make informed decisions.
    • No Impact on Backend Processes: Hiding pricing does not affect checkout, sourcing, or other backend flows, ensuring operational continuity.

    When creating model categories for grouping your product models, you can decide if pricing is to be displayed in ShoppingHub for supplier products associated to a particular category.

    The pricing that is displayed for supplier products on ShoppingHub is an agreed-upon contractual price between you and the supplier. As an administrator, based on your business requirement, you can decide if this pricing needs to be displayed or hidden in your ShoppingHub catalog for supplier products associated to a particular category. If you decide to hide the pricing, the shipping and taxes involved are also hidden. If there are parent and child categories, the display pricing choice made on the child category overrides its parent.

    If pricing is hidden in the model category form for a product category, pricing details aren’t displayed in the following instances:
    • Product information card on the ShoppingHub catalog
    • Product details or categories or suggestions based on your role landing page
    • Supplier product card, on both ShoppingHub and Virtual Agent
    • Product header card in your shopping cart
    • Summary section during full checkout and also on Virtual Agent
    • Quick checkout overlay
    • Purchase confirmation page after quick and full checkouts
    • Total line amount and Budget fields in the My purchases list view, on both desktop and mobile
    • Total line amount in the header, and price fields Subtotal, Tax, Shipping, and Total line amount in the purchase section in the Purchase details page, on both desktop and mobile
    • Activity stream in My purchases
    • Pre-payment amount field in the Pre-payments tab on the purchase details page
    • Negotiated unit cost field in the Additional quotes tab on the purchase details page
    • Total line amount field in the Submitted purchases tab on the purchase details page
    • Approval to-do in the To-dos tab on the purchase details page
    • Total line amount and Remaining amount fields in the blanket purchase list view, on mobile
    • Total line amount and Remaining amount in the blanket purchase form view header, on mobile
    • Total line amount field in the Submitted purchases related list of a blanket purchase order, on mobile
    • Negotiated unit cost and Total line amount fields in the Additional quotes related list of a blanket purchase order, on mobile
    • Confirmation page after completing a select a supplier to-do
    • Line amount invoiced in invoice acknowledgment
      Note:
      This applies only if you haven't installed the Shopping Hub plugin and are still using the Source-to-Pay Common Architecture plugin.
    • Invoice amount to review in invoice acknowledgment, on mobile
    • Price fields Total amount, Amount paid, and Remaining balance in the purchase section in invoice acknowledgment, on mobile
    • Price fields Total estimated tax, Total estimated shipping, and Total amount in the purchase section in receipt acknowledgment, on mobile
    • Price fields Subtotal, Estimated tax, Estimated shipping, and Total line amount in the purchase section in milestones, on mobile
    • Payout amount field in the to-do section in milestones, on mobile
    • Activity stream and purchase summary in My to-dos
    • Standard search results on Employee Center (EC) and Virtual Agent
    • AI Search results on ShoppingHub, Service Portal, and EC
      Note:
      Even if supplier pricing is hidden, sort by price and filter by price range display search results in ShoppingHub. For sort by price low to high, for example, request pricing products are displayed first, followed by pricing hidden products, and products with price. For filter by price range, if the minimum price range is greater than zero, pricing hidden products are hidden along with request pricing products.

    However, when an approval to-do is created, the pricing is visible to the approver so that an informed decision can be taken on the approval request. If display pricing is set to No, then the select a supplier to-do is assigned to the buyer instead of the person who submitted it. But, if the buyer reassigns it to the submitter, the latter can view the price in the to-do in ShoppingHub. This is applicable to both desktop and mobile versions.

    Also, if you’re a shopper with store credits allocated to you, you can view the pricing details even though the pricing is otherwise hidden.

    Note:
    This hide pricing feature doesn’t impact the checkout flows, sourcing flows, or any other flows that are run in the back-end.