---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Finance Operations Workspace inbox

# Finance Operations Workspace inbox {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 2, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the inbox to manage your incoming work items, such as chats and cases.

To open the agent inbox, select the Inbox icon (![Inbox icon.]()) in the Finance Operations Workspace.

The inbox displays the queues that are assigned to you, the number of active chats in each queue, and the average wait time for chats in the queue.

When you accept a chat, an interaction record is automatically created. The record captures the work done in that session.
**Related tasks**   

* [Create a new interaction](https://servicenow-prod.fluidtopics.net/sK_Hdo~xZU52fKsEkRg6TQ "An interaction record is automatically created when you accept a chat through the chat queue in the Finance Operations Workspace. You can also manually create an interaction from the list page of the Finance Operations Workspace.")
* [Create a finance case from an interaction](https://servicenow-prod.fluidtopics.net/l7Ni6ddCjO4fBojZYZAyhg "An interaction record is automatically created when you accept a chat through the chat queue in the Finance Operations Workspace. You can create a finance case from an interaction record for further investigation.")
* [Associate an interaction with a finance case](https://servicenow-prod.fluidtopics.net/qMMAwdiKfsMT0IUPS4jmPw "Associate an interaction record to a finance case, if the interaction is related to an existing finance case.")