---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Submit Invoice Inquiry

# Submit Invoice Inquiry {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Supplier uses the Supplier Collaboration Portal to create an inquiry related to an invoice and submits it to the Accounts Payable Operations team to evaluate and resolve the inquiry.

## Before you begin

Role required: Supplier

## Procedure

1. Navigate to Supplier CatalogInvoicesSubmit an invoice inquiry.
2. On the Submit an invoice inquiry form, enter the following details.

   | Question | Description |
   | Which supplier? | Supplier- Displays the name of the supplier associated with the supplier contact based on your selection from the My Company tab. |
   | What invoice would you like to inquire about? | Invoice number- Choose the invoice number on which you need to inquire from the drop-down list. The drop-down lists the invoice numbers of the supplier displayed in Which supplier? field. |
   | What kind of invoice inquiry would you like to make? | Inquiry type- Choose the type of inquiry that you would like to ask an Account Payable Specialist. The options are: * Payment inquiry * Invoice inquiry * Expedite payment request * Payment term issue * Invoice entry assistance {#submit-invoice-inquiry-case__ul_lpk_kvz_zxb}For more information on invoice inquiry, see [Invoice inquiry cases](https://servicenow-prod.fluidtopics.net/DhT5ufTj_UXOTf0C_zKsqw "Invoice inquiry cases help you resolve invoice-related issues raised by the suppliers or employees."). |
   | Please describe your inquiry below in detail: | Description- Detailed description about the invoice inquiry. |
   |-|-|

   {#submit-invoice-inquiry-case__choicetable_v1q_w5z_zxb}
3. Select Submit.  
   A pop-up alert message appears as " Your inquiry is submitted and we will respond soon. You can review details here: \<\<Invoice case number\>\>.  
   Note:  
   From the invoice form page, you can select ActionsCreate new inquiry and submit an invoice inquiry.

## Result

Invoice inquiry case is created.

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