---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# ServiceNow Otto for Accounts Payable Operations (APO)

# ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Accounts Payable Operations (APO)

ServiceNow Otto for Accounts Payable Operations (APO) is an AI-powered application designed to enhance the productivity and efficiency of fulfillers handling invoice processing.
Leveraging generative AI, the application automates case creation, invoice summarization and ingestion, and supports end-to-end invoice processing workflows.
Show full answer Show less  

## Key Features

* **Generative AI Capabilities:** Automates routine tasks such as case creation and invoice data summarization.
* **Agentic Workflows:** Facilitates streamlined invoice processing through configurable, AI-driven workflows.
* **Accounts Payable Operations AI Agent Collection:** Provides specialized AI agents tailored for accounts payable tasks.

## Important Considerations

* Model and feature availability may vary based on geographic location, data center environment, and compliance requirements (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected, Regulated Markets).
* Customers should verify the availability of AI models and features for their specific region or environment.

## AI Limitations and Responsible Use

This application uses AI and machine learning, which may not always produce fully accurate or complete results. Customers must rigorously test and evaluate outputs for accuracy and appropriateness, especially when deploying in sensitive domains such as healthcare, finance, legal, or security. Human oversight is essential, and sole reliance on AI-generated outputs for decision-making is discouraged. Users must comply with ServiceNow's AI Acceptable Use Policy.

## Data Handling and Privacy

* Data entered into the application is transmitted from customer instances to a centralized ServiceNow environment, potentially involving third-party cloud providers like Microsoft Azure.
* Data is processed in accordance with ServiceNow's internal policies and compliance standards.
* ServiceNow collects inputs, outputs, and edits to improve AI models but offers customers the option to opt out of future data collection.

## Getting Support

* Customers can access resources such as the ServiceNow Community, Known Error Portal, and Customer Service and Support for troubleshooting and assistance.  
Use the ServiceNow®
ServiceNow Otto for APO application to help your fulfillers become more productive and efficient as they work. Through generative AI, you can enable your fulfillers to automatically create cases, summarize and ingest the
invoices, and then use workflows to perform end-to-end invoice processing.

## Get started {#now-assist-apo__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about ServiceNow Otto for APO](https://servicenow-prod.fluidtopics.net/En8KUO6EZpQvNMTuls1P1A "With the ServiceNow Otto for Accounts Payable Operations (APO) application, an account payable (AP) fulfiller can use generative AI to summarize the details of a case.") | [ConfigureConfigure the ServiceNow Otto for APO application to get started](https://servicenow-prod.fluidtopics.net/7Ryucw3tOjSh36wZX98SPg "If you have the admin role, you can configure the ServiceNow Otto for Accounts Payable Operations (APO) application so that an accounts payable (AP) fulfiller can use the generative AI skills in Source-to-Pay Workspace and in Core UI.") | [UseUse the generative AI capabilities that are offered by ServiceNow Otto for APO](https://servicenow-prod.fluidtopics.net/yKnNMUjfG78Ke6w1EWqnvg "If you've the sn_ap_apm.accounts_payable_specialist or sn_ap_cm.agent role, you can summarize the details of an invoice case, completed actions, or pending tasks with the ServiceNow Otto for Accounts Payable Operations (APO) application.") |
| [Use Accounts Payable OperationsAI agent collectionUse agentic workflows in ServiceNow Otto for APO](https://servicenow-prod.fluidtopics.net/CjF_XQFbhsRjML84Ry4UKg "Use the AI agents to resolve invoice inquiries autonomously; recommend business owners for invoices (Non-PO, Non-PO type credit memo).") |   |   |
[ ]

{#now-assist-apo__table_yd4_xmc_wcc}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-apo__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-apo__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-apo__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-apo__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#now-assist-apo__cf-app-landing-get-help}

* [Ask questions and explore other resource in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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## AI limitations {#now-assist-apo__section_d3t_5j4_ybc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-apo__p_kv2_nfg_h1c}

## Data processing {#now-assist-apo__section_kft_5j4_ybc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-apo__p_lv2_nfg_h1c}

## Data collection {#now-assist-apo__section_v4x_rrb_fdc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).{#now-assist-apo__p_ov2_nfg_h1c}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).{#now-assist-apo__p_pv2_nfg_h1c}