---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Skill inputs

# Skill inputs for ServiceNow Otto for Sourcing and Procurement Operations (SPO) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 25, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Skill Inputs for ServiceNow Otto for Sourcing and Procurement Operations (SPO)

The ServiceNow Otto for Sourcing and Procurement Operations (SPO) Release Yokohama provides configurable generative AI skills designed to automate and enhance various procurement and sourcing email communications and summaries.
These skills use defined inputs, including specific tables and fields, to generate contextual and professional outputs.
While you can customize the inputs for each skill, the underlying data sources (tables and fields) cannot be altered.
Show full answer Show less  

## Key Features

* **Email Response Skills:** Enable fulfillers to quickly draft clear, context-aware emails using ready-to-use templates for tasks such as acknowledgements, negotiations, procurement cases, procurement tasks, purchase requisitions, sourcing events, sourcing requests, and sourcing tasks. Each email skill is tied to specific base input tables and fields that capture relevant data like descriptions, emails, work notes, and activities.
* **Summarization Skills:** Provide concise summaries for various roles (fulfillers and requesters) across negotiations, procurement cases, purchase orders, purchase requisitions, sourcing events, and sourcing requests. These skills use key input fields such as state, supplier, objectives, due dates, assigned personnel, and other relevant procurement metadata.
* **Sentiment Analysis Skill:** Analyzes requester sentiment on procurement cases to help prioritize urgent issues. It delivers sentiment assessments, trend analysis, and AI-generated summaries based on input fields such as priority, state, work notes, and activity.

## Input Configuration and Practical Use

Each skill requires configuration of inputs through the AI Admin Hub console, where you select the appropriate base input table and relevant fields that the AI will use for generating outputs. Examples include:

* **Email response skills** typically use base tables like *snshopacknowledgementtask* , *snshopnegotiation* , or *snspendpsdprocurementrequest*, with fields capturing descriptions, emails, comments, and activities.
* **Summarization skills** use tables such as *snshopnegotiation* , *snspendpsdprocurementrequest* , *snshoppurchaseorder* , and *snshopsourcingactivity*, focusing on fields essential for generating meaningful summaries including state, supplier, objectives, and related tasks.
* The **sentiment analysis skill** relies on procurement case data to provide actionable insights into requester sentiment and case urgency.

This structured input setup allows ServiceNow customers to tailor AI skills to their procurement workflows, ensuring relevant data drives automated communications and summaries effectively.

## Benefits for ServiceNow Customers

* Accelerate email drafting with AI-generated, context-aware templates maintaining professionalism and clarity.
* Gain quick, AI-driven summaries that provide high-level views for fulfillers and requesters, improving decision-making and efficiency.
* Leverage sentiment analysis to prioritize procurement cases requiring urgent attention, enhancing responsiveness.
* Customize skill inputs within the AI Admin Hub to align AI capabilities with specific organizational data and procurement processes.  
You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.

## Overview of skills {#input-triggers-now-assist-spo__section_bkt_wh3_1cc}

Inputs identify the data used for a skill. Inputs include the table and fields used to generate a record summary.

You can modify inputs, but you can't modify a skill's data source. The data source contains the tables and fields that the skill relies on.

## Now Assist skills for ServiceNow Otto for SPO {#input-triggers-now-assist-spo__section_qlg_mpw_tcc}

The ServiceNow Otto for SPO includes the following skills:  
* Email response for acknowledgement task
* Email response for negotiation
* Email response for procurement case
* Email response for procurement task
* Email response for purchase requisition
* Email response for sourcing event
* Email response for sourcing request
* Email response for sourcing task
* Negotiation summarization for fulfillers
* Procurement case summarization for fulfillers
* Purchase order summarization for requesters
* Purchase requisition summarization for fulfillers
* Purchase requisition summarization for requesters
* Sentiment analysis for procurement case
* Sourcing event summarization for fulfillers
* Sourcing request summarization for fulfillers
* Sourcing request summarization for requesters
{#input-triggers-now-assist-spo__ul_xcc_tpw_tcc}

## Email response for acknowledgement task skill {#input-triggers-now-assist-spo__section_fbx_n4j_k3c}

Generates clear, context-aware email responses and ready-to-use acknowledgement templates that help fulfillers draft emails quickly while maintaining concise and effective communication.

The following table lists the inputs for Email response for acknowledgement task from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_plk_dck_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_shop_acknowledgement_task |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_qlk_dck_k3c} |
[Table 1. Email response for acknowledgement task skill input]

{#input-triggers-now-assist-spo__table_plk_dck_k3c}

## Email response for negotiation skill {#input-triggers-now-assist-spo__section_ss1_p4j_k3c}

Generates context-aware email responses and provides ready-to-use negotiation templates to help fulfillers draft emails quickly while maintaining clear, professional communication.

The following table lists the inputs for Email response for negotiation skill from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_i4z_42k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_shop_negotiation |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_j4z_42k_k3c} |
[Table 2. Email response for negotiation skill skill input]

{#input-triggers-now-assist-spo__table_i4z_42k_k3c}

## Email response for procurement case skill {#input-triggers-now-assist-spo__section_lkk_p4j_k3c}

Generates context-aware email responses and provides ready-to-use templates for procurement scenarios, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.

The following table lists the inputs for Email response for procurement case from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_gzh_p2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_spend_psd_procurement_request |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_hzh_p2k_k3c} |
[Table 3. Email response for procurement case skill input]

{#input-triggers-now-assist-spo__table_gzh_p2k_k3c}

## Email response for procurement task skill {#input-triggers-now-assist-spo__section_h5z_p4j_k3c}

Generates context-aware email responses and provides ready-to-use templates for procurement tasks, helping fulfillers draft emails quickly while maintaining clear and professional communication.

The following table lists the inputs for Email response for procurement task from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_s4m_p2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_spend_psd_procurement_task |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_t4m_p2k_k3c} |
[Table 4. Email response for procurement task skill input]

{#input-triggers-now-assist-spo__table_s4m_p2k_k3c}

## Email response for purchase requisition skill {#input-triggers-now-assist-spo__section_apk_q4j_k3c}

Generates context-aware email responses and provides ready-to-use templates for purchase requisitions, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.

The following table lists the inputs for Email response for purchase requisition from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_gsq_p2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | Purchase Requisition \[sn_shop_purchase_requisition\] table. |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_hsq_p2k_k3c} |
[Table 5. Email response for purchase requisition skill input]

{#input-triggers-now-assist-spo__table_gsq_p2k_k3c}

## Email response for sourcing event skill {#input-triggers-now-assist-spo__section_kpp_q4j_k3c}

Generates context-aware email responses and provides ready-to-use templates for sourcing events, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.

The following table lists the inputs for Email response for sourcing event from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_bwv_p2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_shop_negotiation_event |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_cwv_p2k_k3c} |
[Table 6. Email response for sourcing event skill input]

{#input-triggers-now-assist-spo__table_bwv_p2k_k3c}

## Email response for sourcing request skill {#input-triggers-now-assist-spo__section_uh5_q4j_k3c}

Generates context-aware email responses and provides ready-to-use templates for sourcing requests, helping fulfillers draft emails quickly while maintaining clear and professional communication.

The following table lists the inputs for Email response for sourcing request from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_xb1_q2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_shop_sourcing_activity |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_yb1_q2k_k3c} |
[Table 7. Email response for sourcing request skill input]

{#input-triggers-now-assist-spo__table_xb1_q2k_k3c}

## Email response for sourcing task skill {#input-triggers-now-assist-spo__section_k4x_q4j_k3c}

Generates context-aware email responses and provides ready-to-use templates for sourcing tasks, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.

The following table lists the inputs for Email response for sourcing task from Choose input for email response page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_c22_q2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | sn_shop_sourcing_task |
| Base input fields | * Short description * Description * Emails * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_d22_q2k_k3c} |
[Table 8. Email response for sourcing task skill input]

{#input-triggers-now-assist-spo__table_c22_q2k_k3c}

## Negotiation summarization for fulfillers skill {#input-triggers-now-assist-spo__section_ksx_tsp_1fc}

Inputs for the Negotiation summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a negotiation.

The following table lists the inputs for the Negotiation summarization for fulfillers from the Choose input for negotiation page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_ds4_dqw_tcc__entry__2}

| Input | Description |
|-|-|
| Base input table | Negotiation \[sn_shop_negotiation\] |
| Base input fields | * Short description * Description * Supplier * Negotiation type * Negotiation objectives * Third party sourcing tool integration * Third party sourcing record * State * Work notes * Additional comments {#input-triggers-now-assist-spo__ul_es4_dqw_tcc} |
[Table 9. Negotiation summarization for fulfillers skill input]

{#input-triggers-now-assist-spo__table_ds4_dqw_tcc}

## Procurement case summarization for fulfillers skill {#input-triggers-now-assist-spo__section_pk4_bl3_1cc}

Inputs for the Procurement case summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a procurement case.

The following table lists the inputs for the Procurement case summarization for fulfillers from the Choose input for procurement case page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_il3_sfj_1cc__entry__2}

| Input | Description |
|-|-|
| Base input table | Procurement Case \[sn_spend_psd_procurement_request\] |
| Base input fields | * State * Short description * Description * Due date * Case type * Related case * Requested by * Supplier * Assigned to * Work notes * Additional comments {#input-triggers-now-assist-spo__ul_pq5_xfj_1cc} |
[Table 10. Procurement case summarization for fulfillers skill input]

{#input-triggers-now-assist-spo__table_il3_sfj_1cc}

## Purchase order summarization for requesters skill {#input-triggers-now-assist-spo__section_ojd_jrp_1fc}

Inputs for the Purchase order summarization for requesters skill identify the table and fields used when the summary is generated for a purchase order.

The following table lists the inputs for the Purchase order summarization skill for requesters from the Choose input for purchase order page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_pjd_jrp_1fc__entry__2}

| Input | Description |
|-|-|
| Base input table | Purchase Order \[sn_shop_purchase_order\] |
| Base input fields | * Supplier * Total amount * Status * ERP number {#input-triggers-now-assist-spo__ul_o2w_jk3_1cc} |
[Table 11. Purchase order summarization skill input]

{#input-triggers-now-assist-spo__table_pjd_jrp_1fc}

## Purchase requisition summarization for fulfillers skill {#input-triggers-now-assist-spo__section_lc2_fqw_tcc}

Inputs for the Purchase requisition summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a purchase requisition.

The following table lists the inputs for the Purchase requisition summarization for fulfillers from the Choose input for purchase requisition page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_mc2_fqw_tcc__entry__2}

| Input | Description |
|-|-|
| Base input table | Purchase Requisition \[sn_shop_purchase_requisition\] |
| Base input fields | * Number * Short description * Description * State * Business owner * Order type * Requisition type * Supplier {#input-triggers-now-assist-spo__ul_ld2_s4z_zcc} |
[Table 12. Purchase requisition summarization fulfillers skill input]

{#input-triggers-now-assist-spo__table_mc2_fqw_tcc}

## Purchase requisition summarization for requesters skill {#input-triggers-now-assist-spo__section_lc2_rqp_1fc}

Inputs for the Purchase requisition summarization for requesters skill identify the table and fields used when the summary is generated for a purchase requisition.

The following table lists the inputs for the Purchase requisition summarization skill for requesters from the Choose input for purchase requisition page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_mc2_rqp_1fc__entry__2}

| Input | Description |
|-|-|
| Base input table | Purchase Requisition \[sn_shop_purchase_requisition\] |
| Base input fields | * Number * State * Short description * Business owner * Order type * Requisition type * Supplier * Total amount * Due date {#input-triggers-now-assist-spo__ul_zbm_2rp_1fc} |
[Table 13. Purchase requisition summarization skill input]

{#input-triggers-now-assist-spo__table_mc2_rqp_1fc}

## Sentiment analysis for procurement case skill {#input-triggers-now-assist-spo__section_ecl_r4j_k3c}

Analyzes requester sentiment across procurement cases to help fulfillers prioritize urgent issues and make informed decisions. This capability delivers sentiment assessments, trend analysis, and AI-generated summaries that clearly
explain the rationale behind each evaluation based on the scheduler frequency.

The following table lists the inputs for Sentiment analysis for procurement case from Choose input for sentiment analysis page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_jjz_q2k_k3c__entry__2}

| Input | Description |
|-|-|
| Base input table | Procurement Case \[sn_spend_psd_procurement_request\] |
| Base input fields | * Short description * Description * Priority * State * Additional comments * Work notes * Activity {#input-triggers-now-assist-spo__ul_kjz_q2k_k3c} |
[Table 14. Sentiment analysis for procurement case skill input]

{#input-triggers-now-assist-spo__table_jjz_q2k_k3c}

## Sourcing event summarization for fulfillers skill {#input-triggers-now-assist-spo__section_xdc_fqw_tcc}

Inputs for the Sourcing event summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a sourcing event.

The following table lists the inputs for the Sourcing event summarization for fulfillers from the Choose input for sourcing event page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_ydc_fqw_tcc__entry__2}

| Input | Description |
|-|-|
| Base input table | Sourcing event \[sn_shop_negotiation_event\] |
| Base input fields | * Short description * Negotiation type * Description * Negotiation objectives * Third party sourcing record * Third party sourcing tool integration * Supplier responses close * State {#input-triggers-now-assist-spo__ul_zdc_fqw_tcc} |
[Table 15. Sourcing event summarization for fulfillers skill input]

{#input-triggers-now-assist-spo__table_ydc_fqw_tcc}

## Sourcing request summarization for fulfillers skill {#input-triggers-now-assist-spo__section_lqj_d33_1cc}

Inputs for the Sourcing request summarization for fulfillers skill identify the table and fields used when the summary is generated for a sourcing request.

The following table lists the inputs for the Sourcing request summarization for fulfillers skill from the Choose input for sourcing request page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_arz_fk3_1cc__entry__2}

| Input | Description |
|-|-|
| Base input table | Sourcing Request \[sn_shop_sourcing_activity\] |
| Base input fields | * Business owner * Short description * Request type * Product category * Product name * Max budget * Purchased quantity * Product type * Status {#input-triggers-now-assist-spo__ul_q2d_l4j_k3c} |
[Table 16. Summarization for fulfillers skill input]

{#input-triggers-now-assist-spo__table_arz_fk3_1cc}

## Sourcing request summarization for requesters skill {#input-triggers-now-assist-spo__section_syp_fqp_1fc}

Inputs for the Sourcing request summarization for requesters skill identify the table and fields used when the summary is generated for a sourcing request.

The following table lists the inputs for the Sourcing request summarization skill for requesters from the Choose input for sourcing request page in the AI Admin Hub console.
{#input-triggers-now-assist-spo__table_typ_fqp_1fc__entry__2}

| Input | Description |
|-|-|
| Base input table | Sourcing Request \[sn_shop_sourcing_activity\] |
| Base input fields | * Assigned to * Product category * Status * Supplier responses close * Short description * Max budget * Purchased quantity * Request type * Product type * Product name * Business owner {#input-triggers-now-assist-spo__ul_uyp_fqp_1fc} |
[Table 17. Sourcing request summarization skill input]

{#input-triggers-now-assist-spo__table_typ_fqp_1fc}
**Related tasks**   

* [Customize a ServiceNow Otto for Sourcing and Procurement Operations (SPO) skill](https://servicenow-prod.fluidtopics.net/azZ2JkG09~56G7mN2dccig "If you have the admin role, you can customize a ServiceNow Otto for Sourcing and Procurement Operations (SPO) skill so that fulfillers and requesters can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and in Core UI.")
* [Approve restricted caller access privileges manually](https://servicenow-prod.fluidtopics.net/x7nQLPDOpBVogHmO1ri~ew "Approve restricted caller access (RCA) privileges to enable cross-scope access to any errors generated when using the Negotiation event summarization for fulfillers skill.")