---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO)

# Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize invoice and inquiry cases to learn about their status, progress, and action items by using the record summarization skill in the ServiceNow Otto for Accounts Payable Operations (APO) application.

## Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_cm.agent

## About this task

You can use these record summarization skills in either Core UI or Source-to-Pay Workspace.

* In Core UI, the summary appears in a banner in the record.
* In Source-to-Pay Workspace, the summary is generated on the Details tab.
{#now-assist-summarize-apo__ul_dzf_mf4_fyb}

## Procedure

1. Navigate to Source-to-Pay Workspace.
2. Select the list icon (![List icon.]()).
3. Generate a summary for either an invoice case record or an inquiry case record.

   | Option | Procedure |
   | Generate a summary for the invoice case record. | 1. Navigate to ListsInvoicesAll invoices. 2. Select any invoice and the link to the record under the Number column. 3. Open an invoice record and select Cases. {#now-assist-summarize-apo__ol_xgf_cvk_pdc} |
   | Generate a summary for the inquiry case record. | 1. Navigate to ListsAll workCases. 2. Select any inquiry case and the link to the record under the Number column. 3. Open an invoice inquiry record. {#now-assist-summarize-apo__ol_x4b_dvk_pdc} |
   |-|-|

   {#now-assist-summarize-apo__choicetable_x5b_1vk_pdc}
4. On the Cases tab, in the Record summary section, select Summarize.  

   When you opt to summarize an invoice case, you see the following message: "Now Assist is summarizing your invoice case."  
   Note:  
   Generating and displaying the summary may take several seconds.
5. Review the summary details.  

   A concise summary of the record, including the overview, actions completed, and next steps are displayed. The information that is displayed is based on the type of the record.
   * Overview: Provides information about the record.
   * Actions Completed: Lists all the actions that have been taken so far.
   * Next steps: Lists the actions that the AP fulfillers must take next.
   {#now-assist-summarize-apo__ul_tst_ky4_wyb}
6. **Optional:** When you finish summarizing a record, you can add it to the work notes, expand or collapse it, provide feedback, copy it, or view information about it.

   | Option | Procedure |
   | Save the summary information by adding it to the recorded work notes | 1. Select Share to work notes. 2. In the Share to work notes dialog box, edit the summary. 3. Select Save to work notes. {#now-assist-summarize-apo__ol_trg_4yf_xyb} |
   | Expand or collapse the summary | Select the expanded card icon (![Expand card icon.]()) or the collapse card icon (![Collapse card icon.]()) to see more details or fewer summary details. |
   | Provide feedback for the summary | If you think that the summary was helpful, select the helpful icon (![Helpful icon.]()). If you think that the summary wasn't helpful, select the not helpful icon (![Not helpful icon.]()). This feedback improves the generative AI model and can help to improve the future versions of this skill. |
   | Copy the record summary | Select the copy to clipboard icon (![Copy to clipboard icon.]()) to use the record summary information for another purpose, such as pasting into an email. |
   | View the information about the record summary | If you want to check some details about the summary, select the more info icon (). |
   |-|-|

   {#now-assist-summarize-apo__choicetable_md1_nyf_xyb}
**Related concepts**   

* [Use ServiceNow Otto for Accounts Payable Operations (APO) in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/sUBZqSadRuLZVguMgHzvAw "Use the conversational interface of ServiceNow Otto for Accounts Payable Operations (APO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.")  
**Related tasks**   

* [Use Invoice inquiry solution generator skill](https://servicenow-prod.fluidtopics.net/ZWSZOWTVu417xp7mpi0fDA "Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.")
* [Use purchase order line mapping](https://servicenow-prod.fluidtopics.net/cSSIPW5Y5sKq9PD5ZvEnIw "AP fulfiller uses the purchase order line mapping skill to automatically map the invoice lines with the purchase order lines.")
* [Analyze sentiments in invoice cases](https://servicenow-prod.fluidtopics.net/70ZY0Iz2E49S62GBbL0C0w "Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.")
* [Generate email response for invoice case](https://servicenow-prod.fluidtopics.net/Lu1~LLHa7lRvGaxWKoGK0A "Generate email response for invoice case.")
* [Generate email response for invoice task](https://servicenow-prod.fluidtopics.net/xXm_xsd10XBJAvNunbVJQQ "Generate email response for invoice task.")

*[\>]: and then