---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Enable creation of supplier cases from incoming emails

# Enable automatic creation of supplier cases from incoming emails {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The supplier administrator can set this property to create a supplier case automatically from an incoming email.

## Before you begin

Role required: admin

## About this task

Supplier Lifecycle Operations automatically creates a supplier case if the incoming email address matches with the email address specified in this property. For more information, see [Configure properties for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/7aYHQnWGekWa8NJTdd1nXg "Use these properties to configure settings for the Supplier Lifecycle Operations application from the Properties page.").

If you use the automatic case creation functionality in both Supplier Lifecycle Operations (SLO) and Sourcing and Procurement Operations (SPO), ensure that each instance is configured with a unique email address in the Automatic creation of cases from email property. This ensures that the
instance can correctly match incoming emails to the appropriate user and create the corresponding case.  
For example:

* In SLO, set the email address to [supplierhelp@acme.com](mailto:supplierhelp@acme.com) for creating supplier cases.
* In SPO, set the email address to [procurementhelp@acme.com](mailto:procurementhelp@acme.com) for creating procurement cases. For more information, see [Automatic case creation from emails](https://servicenow-prod.fluidtopics.net/t_XkCFN5bpPdxuRRFoTyzA "Cases are automatically created from incoming emails from shoppers based on the keywords used by them in the subject lines and bodies of the emails.").
{#config-email-properties__ul_q5r_smf_22c} This approach enables seamless case creation and accurate email-to-user mapping.

## Procedure

1. Navigate to AllSupplier Lifecycle OperationsAdministrationProperties.
2. In the Automatic creation of cases from email field, enter the email address of the incoming email.
3. Select Save.  
   Note:  
   After M2M mapping between supplier contact and suppliers is enabled, the contacts linked with multiple suppliers have to include the supplier's legal name while sending emails for automatic creation of cases. For more information, see [Email format for contacts linked with multiple suppliers](https://servicenow-prod.fluidtopics.net/8Nfxl6TexPglVGBWvaITeQ "Contacts linked with multiple suppliers have to include the supplier's legal name while sending emails for automatic creation of cases.").

*[\>]: and then