---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request clarification on a purchase request from Shopping Hub Home

# Request clarification on a purchase request from Shopping Hub Home {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an approver, request clarification from the shopper on a purchase requisition if
you have questions that you need answers to before approving or rejecting the purchase
requisition. Purchase requisition approvals are generated when an approval rule is triggered
on meeting certain criteria.

## Before you begin

To request clarification on a purchase requisition, you should be assigned as an approver for the shopper requesting the purchase. Also, specific approval rules must be triggered on meeting certain
criteria. Only then, this approval to-do is displayed to you on Shopping Hub Home.

An approver can also access the purchase details page on Shopping Hub to gather more information on a purchase request before approving or rejecting it. Select the card that shows the purchase line in the approval details page to view the purchase details. Approvers
are however, not allowed to revise purchase lines.  
Note:  
You can also request clarification from your mobile device, virtual agent, or by selecting Ask for Clarification from the purchase requisition approval record in Sourcing and Purchasing Automation or from Requisition Approvals in Source-to-Pay Workspace.Role required: sn_shop.shopper

## Procedure

1. Navigate to AllShoppingHubShoppingHub Home.
2. Select the user icon and select My to-dos.
3. Select the to-do you want to work with.
4. Select Request clarification from the list.
5. In the Ask \<Shopper Name\> for clarification window, enter the questions that you require clarification for.
6. Select Submit.

## What to do next

View the clarifications requested by you and other approvers, or ask for more
clarifications if required, from the activity stream of that to-do.

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