--- sourceDocument: Yokohama Finance and Supply Chain sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Emails view for supplier managers # Emails view for supplier managers {#ariaid-title1} * Release version: Yokohama * * Updated February 3, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Supplier managers can access all emails including system-triggered emails, inbound replies, and error emails from the Source-to-Pay Workspace at case, task, and supplier levels. Important: This feature is available from the March 26 Yokohama release onwards. Supplier managers can access all emails linked with a case, task, or supplier from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace. ## Email sources {#enabling-emails-view-for-contacts__section_xjl_qyr_k3c} * System-triggered outbound notification emails (for task creation) * Inbound replies from supplier contacts (for example, task completion email) * Inbound replies from internal stakeholders (for example, task completion email) * Error handling emails {#enabling-emails-view-for-contacts__ul_eqd_zyr_k3c} ## Email notification to supplier stakeholders for tasks {#enabling-emails-view-for-contacts__section_tgd_h1s_k3c} When a task is created and assigned, the system automatically triggers an notification email to the assigned stakeholder. * When the task is assigned to a supplier contact, the email provides the receiver with two options: complete the task directly from the email, or view the task in the Supplier Collaboration Portal. * When the task is assigned to an internal stakeholder, the email provides the receiver with two options: complete the task directly from the email, or view the task in the Source-to-Pay Workspace. {#enabling-emails-view-for-contacts__ul_fyy_54s_k3c} Note: If the email subject or reference ID is modified while marking the task as complete via email, the system detects the mismatch and sends an automated error notification emails. ## Email summarization for tasks and cases {#enabling-emails-view-for-contacts__section_nw1_2zr_k3c} An AI summary of all emails linked to a task or case can be generated using the Summarize button on the Emails page. The following sections are displayed: * Summary: Includes number of emails, key theme, tone, and actions required. * Next steps: Includes list of tasks, outstanding questions or escalations, and further updates. {#enabling-emails-view-for-contacts__ul_apf_bts_k3c} To enable email summarization, set the default model for the One Extend capabilities. 1. Navigate to Sys_One_Extend_Capability. 2. Open the Summarize record. 3. In the OneExtend Definition Configs related list, verify that at least one model is marked as Default to True. {#enabling-emails-view-for-contacts__ol_oq2_t5r_dfc} Note: Email summarization is not available for supplier records. **Related concepts** * [Source-to-Pay Workspace Supplier page](https://servicenow-prod.fluidtopics.net/eacfrKN4WInuXxyZVv7sSQ "As a supplier manager, view all the information about a supplier, view supplier locations, manage cases, and view procurement information.") * [Manage internal stakeholders](https://servicenow-prod.fluidtopics.net/XC9NyB0mF8Z7w749ucSynw "Internal stakeholders represent key relationship types associated with a supplier such as Business owner, Category manager, or Procurement manager. Mapping internal stakeholders to a unique relationship type enhances governance data visibility and facilitates effective relationship management with a supplier.") * [Manage supplier contacts from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/J6XliqOPhaE9eCA2VDhSeA "Add or remove contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace.") * [Manage supplier cases from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/hrA2bAPVzieNA2dX76bH3w "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.") * [Manage supplier tasks from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/zktmcovm_xsgHKaaSMLuGA "You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.") * [Interaction Management in Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/9f7OacouZG1qcRUjpkB2iQ "Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.") * [Composing emails with predefined content from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/kDTcBAYQvfBXurYM_UzkTw "Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.") * [Overall supplier dashboard](https://servicenow-prod.fluidtopics.net/3kfDdqC7g19cZlK_7LafXQ "The Overall supplier dashboard provides a comprehensive view of the entire supplier base's performance in one centralized location, aggregating data across all suppliers to give you enterprise-wide insights.") **Related tasks** * [Create a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/J6YMIpJk14NbY4QrwrQVVQ "Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.") * [Offboard a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/dtYlXePMZ2L2_Qj9QoCbiw "Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.") * [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/B9h3TyLUAx9ddMmHaW~qRg "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.") * [Create supplier case from Universal Request](https://servicenow-prod.fluidtopics.net/gMSPqnhtSc5IguFJQZJNiw "Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.")