---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request the requester for more Invoice details

# Request additional information from the requester for an invoice inquiry case {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request additional information from the requester to continue working on the case.

## Before you begin

Role required: sn_ap_cm.agent or sn_ap_cm.admin

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon (![List icon]()).
3. Do one of the following:  
   * Navigate to ListsMy WorkMy open invoice inquiry cases.
   * Navigate to ListsAll WorkAll open invoice inquiry cases.
   {#request-caller-info-inquiry-case__ul_xw5_pkh_rvb}
4. In the Number column, select the link to the case to open it.
5. Select the down arrow icon (![Down arrow icon]()) and then select Wait for requester.  
   The Wait for requester dialog box is displayed.
6. In the Reason field, enter the information that you need from the requester.
7. Select Wait for requester.  
   The state of the case updates to Awaiting requester info.

## Result

The additional information is requested from the requester to continue working on the case.

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