---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Close an invoice inquiry case

# Close an invoice inquiry case {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Close an invoice inquiry case when all the activities and tasks for resolving the case are completed.

## Before you begin

Role required: sn_ap_cm.agent or sn_ap_cm.admin

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon (![List icon]()).
3. Do one of the following:  
   * Navigate to ListsMy WorkOpen cases.
   * Navigate to ListsAll WorkCases.
   {#close-inquiry-case__ul_xw5_pkh_rvb}
4. In the Number column, select the link to the case to open it.
5. Do one of the following:  
   * Select Close inquiry.

     The Close inquiry dialog box is displayed.
   * Select the down arrow icon (![Down arrow icon]()) and then select Close incomplete.

     The Closure details dialog box is displayed.
   {#close-inquiry-case__ul_nzd_5kh_rvb}
6. From the Closure code list, select one of the following options:  
   * Duplicate request
   * Canceled/False inquiry
   * Canceled by requester
   * Information provided
   * Exceptions resolved
   {#close-inquiry-case__ul_sq1_blh_rvb}
7. In the Closure details field, enter the reason why you're closing the case.  
   Note:  
   This field is required when you close an invoice inquiry case as Close incomplete.
8. Select OK.  
   Depending on the option that you selected in step 5, the state of the case updates to Close complete or Closed incomplete.

## Result

The invoice inquiry case is closed after completing all activities and tasks required for resolution.

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