Analyze sentiment in procurement cases

  • Release version: Yokohama
  • Updated March 2, 2026
  • 1 minute to read

    • Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.

    Before you begin

    Role required: sn_spend_gen_ai.now_assist_fulfiller

    Procedure

    1. Navigate to Workspaces > Source-to-Pay Workspace.
    2. Select the list icon (List icon.).
    3. Navigate to Lists > All work > Cases.
    4. Select any active procurement case.
      The procurement case form view appears.
    5. To see why the sentiment was generated, select the information icon .
    6. Optional: To refresh the sentiment and trend manually, select the information icon and then select the refresh icon The refresh icon manually refreshes the procurement case sentiment..
      A red dot indicates that the sentiment was updated due to recent activity. Sentiment updates automatically every 30 minutes.