---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Analyze sentiment in procurement cases

# Analyze sentiment in procurement cases {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.

## Before you begin

Role required: sn_spend_gen_ai.now_assist_fulfiller

## Procedure

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the list icon (![List icon.]()).
3. Navigate to ListsAll workCases.
4. Select any active procurement case.  
   The procurement case form view appears.
5. To see why the sentiment was generated, select the information icon .
6. **Optional:** To refresh the sentiment and trend manually, select the information icon and then select the refresh icon ![The refresh icon manually refreshes the procurement case sentiment.]().  
   A red dot indicates that the sentiment was updated due to recent activity. Sentiment updates automatically every 30 minutes.
**Related concepts**   

* [Use the ServiceNow Otto for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/7KyIkNdYK55Sh0_82lXZIQ "Request the contextual generative AI capabilities by using the conversational interface in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) in a Virtual Agent chat.")  
**Related tasks**   

* [Summarize a record by using ServiceNow Otto for Sourcing and Procurement Operations (SPO) in Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/IXKi~Kz83MCPeHJ88_Ay5w "As a fulfiller, summarize procurement-related records to know about their status, progress, and action items by using the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.")
* [Summarize a record by using ServiceNow Otto for Sourcing and Procurement Operations (SPO) in Shopping Hub](https://servicenow-prod.fluidtopics.net/6SKBNumi7Lb8GRjsw09wyQ "As a shopper, summarize sourcing request, purchase requisition, and purchase order records to know about their status, progress, and action items by using the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.")
* [Request the generative AI capabilites in ServiceNow Otto for Sourcing and Procurement Operations (SPO) by using Now Assist panel](https://servicenow-prod.fluidtopics.net/FL~AzvhV9P6Pt4FleGeZGw "Request the contextual generative AI capabilities to summarize procurement-related records in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application by using the conversational interface in the Now Assist panel.")
* [Generate email responses](https://servicenow-prod.fluidtopics.net/XlGRhQknmZc4wgsxqofggA "Enables procurement specialists and buyers to generate professional, accurate email responses using Now Assist. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.")

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