---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Extract data when Document Intelligence fails

# Extract data when Document Intelligence fails {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You must manually create an invoice for processing when Document Intelligence fails to process the task.

## Before you begin

Role required: Accounts Payable admin, Accounts Payable specialist

## Procedure

1. Navigate to AllAccounts Payable OperationsSource-to-Pay Workspace.
2. Select the list icon (![List icon]()).  
   A list of options within the workspace is displayed.
3. Select Invoices \>All invoices.  
   You can create an invoice manually. For more information on invoices, see [Work with invoices](https://servicenow-prod.fluidtopics.net/vpZfIG38U8aiGCaQHyyuDQ "Invoices are generated for a payment against a purchase order. The Accounts Payable Specialist [sn_ap_apm.accounts_payable_specialist] can access all the invoices and take required actions to process the invoices in Source-to-Pay Workspace.").
4. Select View invoice processing case.  
   A playbook is created for the invoice processing case.
5. Select Validate invoice\>Capture invoice details activity card.  
   An alert message displays as: Invoice extraction has run into some technical issues. Please contact your system administrator. To continue processing, manually create an invoice or close the case.
6. Select Create invoice manually for creation of an invoice.  
   Note:  
   You can choose to close the case if you do not want to proceed.
   For more information on manual creation of invoices, see [Using Invoice Case Management](https://servicenow-prod.fluidtopics.net/F2To1EesNPWzTAdSlkAxxw "Agents can use Invoice Case Management to manage and work on invoice inquiry cases raised by employees and suppliers to resolve issues related to invoices.")
7. Select Review header details to populate the header fields.
8. Select Review invoice lines and add the invoice line fields or populate the required fields.
9. Select Submit.  
   If no further processing is required, then you can close the invoice case. A pop-up window prompts you to enter the reason for closing the invoice processing case. The playbook is canceled and the supplier is notified about the closure of the invoice processing case. The Notify supplier card is activated by default and displays the email sent to the supplier.

## Result

The invoice is manually created for processing when Document Intelligence fails.

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