---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Configure Sentiment analysis for invoice case skill in ServiceNow Otto for Accounts Payable Operations (APO)

# Configure Sentiment analysis for invoice case skill in ServiceNow Otto for Accounts Payable Operations (APO) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can configure the Sentiment analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) so that an accounts payable (AP) fulfiller can use the generative AI skills in Source-to-Pay Workspace to prioritize inquiry cases resulting in improved supplier collaboration.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllNow Assist AdminSkills to access the Now Assist skills tab of the AI Admin Hub console.
2. In the Finance and Supply Chain workflow group, select Accounts Payable Operations to view the skills for the APO features.  
   A guided setup leads you through the configuration of the general details, input, frequency, availability, access, display, review, and activation of the customized skill. If you complete the entire walk-through, the skill is activated.
3. Select Save and continue to go to the next step.
4. Configure where to display the sentiment analysis for invoice case.
   1. Select In-product.  
      In-product: When selected, the Now Assist skills are displayed on the forms and workspaces.

      For the skills that appear in-product, select the down arrow to identify the roles that can use the skill.
   2. Select Save and continue to go to the next step.
   {#config-sentiment-skill-apo__substeps_egg_d2v_lbc}
5. Review and activate the skill.  
   Review your choices and select Activate the skill. For more information on sentiment analysis in an invoice case, see [Analyze sentiments in invoice cases](https://servicenow-prod.fluidtopics.net/70ZY0Iz2E49S62GBbL0C0w "Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.").
{#config-sentiment-skill-apo__steps_dvc_1ls_m3c}

## Result

You can now select ![]() of an invoice case that displays a pop-up with a summary based on the sentiment.

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