---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Configure due dates for supplier cases

# Configure due dates for supplier cases {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.

## Before you begin

Role required: sn_slm.admin

## About this task

Although the Due date field is auto-populated for a supplier case type, you can always update this field as required.

## Procedure

1. Navigate to AllSupplier Lifecycle OperationsAdministrationDefault Due Dates for Cases.  
   The Decision Builder opens and displays the Decision table for configuring the default due dates.  
   {#configure-case-due-date__table_wbc_wbv_tyb__entry__2}

   | Case type | Default due date |
   |-|-|
   | Onboard new supplier | 30 |
   | Supplier support request | 3 |
   | General inquiry | 3 |
   | Banking information change request | 3 |
   | Supplier information change request | 3 |
   | Supplier location change request | 3 |
   | Enroll new supplier user | 3 |
   | Account access request | 3 |
   | Supplier issue | 3 |
   | Document change request | 3 |
   | Conduct a risk assessment | 3 |
   | Conduct a tiering risk assessment | 3 |
   | Request supplier contact | 3 |
   | Offboard supplier contact | 3 |
   | Primary contact elevation | 3 |
   [ ]

   {#configure-case-due-date__table_wbc_wbv_tyb}
2. Under the Default due date column, select a row next to the case type row and enter a positive number.  
   The number that you enter for a case type is auto-populated in the Due date field the next time you create a supplier case of that case type.

   For example, let's say that you enter 3 as
   the due date for the case type General enquiry. If you create a General enquiry case on September 12, the due date will be in three days from this date; that is, September 15.
3. Select Save.

*[\>]: and then