---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Supplier Case Management

# Supplier Case Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Supplier Case Management application (com.snc.sn_supplier_mgmt) logs and tracks all supplier-related cases and tasks. It also provides support for Advanced Work Assignment​s and the ability to resolve cases via
playbooks​.  
Important:  
The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management in the Yokohama December 2025 (v 5.2.0) release.

The Supplier Case Management application (com.snc.sn_supplier_mgmt) provides basic case management capabilities for supplier-related cases. The supplier cases can be created through various channels such as Workspace, email,
and other supported methods. The application also supports task creation and tracking, enabling users to manage and resolve supplier issues more efficiently.  
Supplier Case Management has the following plugin dependencies:

* Supplier Common Architecture (com.snc.sn_slm)
* Source-to-Pay Workspace (com.sn_spend_workspace)
{#supplier-case-management__ul_qg5_hbn_bgc}

For more information about installing and configuring Supplier Case Management, see [Install Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/QgdfCXgX_caqCqTf_4ktRg "You can install the Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
**Related concepts**   

* [Supplier Common Architecture](https://servicenow-prod.fluidtopics.net/8cZ85xbwVDyDTfe5kiNEjw "The Supplier Common Architecture application (com.snc.sn_slm) contains tables of the Supplier Lifecycle Operations application that can be commonly used and extended by other products. The Supplier Common Architecture application also contains the roles required for the Supplier Lifecycle Operations application.")
* [Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/Ial_JoZaUTAEm0YCj6YW8w "As a supplier manager, you can effortlessly onboard new suppliers, work on open supplier cases, assign tasks to supplier contacts, and respond to supplier requests using the Source-to-Pay Workspace application.")
* [Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/3kwt~Dab4BSu7wkxDDqr9Q "Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.")
* [Using Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/6Qeg0NPp_o23H3UHOKSA_w "As a supplier manager, use the Source-to-Pay Workspace to import or create suppliers, add key contacts, add supplier locations, and manage the supplier cases assigned to you.")