---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Source-to-Pay Workspace agent inbox

# Source-to-Pay Workspace agent inbox {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.

To open the agent inbox, select the Inbox icon (![Inbox icon.]()) in the Source-to-Pay Workspace.

The agent inbox displays the queues that are assigned to you, the number of active chats in each queue, and the average wait time for chats in the queue. For more information, see [Inbox layout](https://www.servicenow.com/docs/access?context=awa-inbox-layout&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

When you accept a chat, an interaction record is automatically created and captures the work done in that session.
**Related concepts**   

* [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/DO7oy0PC_zpfEN0ffsadxg "Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.")
* [Using Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/BCeX6Iga9DuR2J6rEctBhQ "Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.")  
**Related tasks**   

* [Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/BLQoeFcoAmvej~5WywNRrw "Activate Agent Chat and load demo data.")