---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Manage supplier contacts from the Source-to-Pay Workspace

# Manage supplier contacts from the Source-to-Pay Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add or remove contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace.
* **[Add a supplier contact from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/zNaEpUjOl4ii2Rjmi~Qb~Q)**   
  Add supplier contacts so that they can access the Supplier Collaboration Portal and start working on the most important tasks.
* **[Remove a supplier contact from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/VQfntJFRVxqUnJG6r3kFxQ)**   
  Remove non-essential supplier contacts for a supplier from the Source-to-Pay Workspace.
* **[Elevate a contact to the primary contact role from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/GvjhQX4Hp9TSsY2oWMnEWQ)**   
  Elevate a contact to the primary contact role to enable them to access and manage all the contacts and tasks in the Supplier Collaboration Portal.
* **[Restrict the primary contact role for a contact from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/qROwmzpPVfC3beIHfMQvGw)**   
  Remove the primary contact role for a contact to prevent them from accessing all the contacts and tasks in the Supplier Collaboration Portal.

**Related concepts**   

* [Source-to-Pay Workspace Supplier page](https://servicenow-prod.fluidtopics.net/eacfrKN4WInuXxyZVv7sSQ "As a supplier manager, view all the information about a supplier, view supplier locations, manage cases, and view procurement information.")
* [Manage internal stakeholders](https://servicenow-prod.fluidtopics.net/XC9NyB0mF8Z7w749ucSynw "Internal stakeholders represent key relationship types associated with a supplier such as Business owner, Category manager, or Procurement manager. Mapping internal stakeholders to a unique relationship type enhances governance data visibility and facilitates effective relationship management with a supplier.")
* [Manage supplier cases from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/hrA2bAPVzieNA2dX76bH3w "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.")
* [Manage supplier tasks from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/zktmcovm_xsgHKaaSMLuGA "You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.")
* [Interaction Management in Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/9f7OacouZG1qcRUjpkB2iQ "Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.")
* [Composing emails with predefined content from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/kDTcBAYQvfBXurYM_UzkTw "Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.")
* [Overall supplier dashboard](https://servicenow-prod.fluidtopics.net/3kfDdqC7g19cZlK_7LafXQ "The Overall supplier dashboard provides a comprehensive view of the entire supplier base's performance in one centralized location, aggregating data across all suppliers to give you enterprise-wide insights.")
* [Emails view for supplier managers](https://servicenow-prod.fluidtopics.net/LI0dMtmer8Qr5pN2AFy68A "Supplier managers can access all emails including system-triggered emails, inbound replies, and error emails from the Source-to-Pay Workspace at case, task, and supplier levels.")  
**Related tasks**   

* [Create a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/J6YMIpJk14NbY4QrwrQVVQ "Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.")
* [Offboard a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/dtYlXePMZ2L2_Qj9QoCbiw "Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.")
* [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/B9h3TyLUAx9ddMmHaW~qRg "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.")
* [Create supplier case from Universal Request](https://servicenow-prod.fluidtopics.net/gMSPqnhtSc5IguFJQZJNiw "Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.")
* [Add a supplier contact from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/zNaEpUjOl4ii2Rjmi~Qb~Q "Add supplier contacts so that they can access the Supplier Collaboration Portal and start working on the most important tasks.")
* [Remove a supplier contact from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/VQfntJFRVxqUnJG6r3kFxQ "Remove non-essential supplier contacts for a supplier from the Source-to-Pay Workspace.")
* [Elevate a contact to the primary contact role from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/GvjhQX4Hp9TSsY2oWMnEWQ "Elevate a contact to the primary contact role to enable them to access and manage all the contacts and tasks in the Supplier Collaboration Portal.")
* [Restrict the primary contact role for a contact from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/qROwmzpPVfC3beIHfMQvGw "Remove the primary contact role for a contact to prevent them from accessing all the contacts and tasks in the Supplier Collaboration Portal.")

