---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Analyze sentiments in supplier cases

# Analyze sentiments in supplier cases {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 24, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses
based on the sentiment analysis.

## Before you begin

Important:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

Role required: sn_supplier_gen_ai.now_assist_fulfiller and sn_slm.fulfiller

## Procedure

1. Navigate to AllSupplier Lifecycle OperationsSource-to-Pay Workspace.
2. Select the list icon ![]().
3. Go to CasesOpen.
4. Select a supplier case.  
   The case detailed view appears.
5. Select the information icon to view the reasoning behind the generated sentiment.  
6. **Optional:** Manually refresh the sentiment analysis.
   1. Selecting the information icon .
   2. View the updated sentiment analysis by selecting the refresh icon ![]().

*[\>]: and then