---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Create Universal Request

# Create a Universal Request from the Supplier Collaboration Portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated November 18, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.

## Before you begin

Role required: sn_slm.contact

## Procedure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a `/supplier` suffix.  
   For example, https://example.com/supplier.
2. In the search bar, enter your search query.
3. Navigate to the Contact us for help section.
4. Select the Request help option.
5. In the Request Help form, fill in the request details.  
   The Supplier field is populated automatically and is not editable.
6. **Optional:** Select the Issue contains sensitive or confidential information check box.
   1. From the Select department for your issue drop-down, select a department related to your issue.
   {#create-universal-request__substeps_ylv_wvs_m3c}
7. Select Submit.

## Result

A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see [Universal Request](https://servicenow-prod.fluidtopics.net/6KwoRkWbhL7FPHnYs8VKDg "The Universal Request feature enables supplier contacts to raise issues that do not fit into predefined case types or involve multiple departments. It provides a structured workflow for routing and resolution of queries.").
**Related concepts**   

* [Supplier contact self-registration](https://servicenow-prod.fluidtopics.net/y7YREgEOdte4hNf5J1bxiw "Supplier contacts can self-register to the Supplier Collaboration Portal and start working on the assigned tasks.")
* [Managing supplier contacts from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/gMaFgtVUVLe4sB4BdTGGdg "Manage and remove contacts, update the contact's email address, elevate access or remove elevated access to contacts from the portal.")
* [Raising requests from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/sSwV6vYOdMxfRME2V4J8WA "You can raise requests using the supplier catalog by selecting Raise a request in the Supplier Collaboration Portal header.")
* [Viewing supplier contact tasks from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/bLBMd~czWqMa7s5DYtS8CQ "View the tasks that are assigned to you and other supplier contacts.")  
**Related tasks**   

* [Invite a member to access the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/BK2aW4B8gq38~dSpcLnu_g "Invite supplier contacts to access the Supplier Collaboration Portal so that they can raise requests and start working on their assigned tasks.")
* [View or update your user profile from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/ubgaJyAWEgK6_DiVErf2RQ "Update your personal profile in the Supplier Collaboration Portal.")
* [View all your requests from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/rDN21uQnw1cV1JiXpV5v8g "View all the requests that you've raised, to whom they are assigned, and their status.")
* [View supplier locations from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/7u9GbLawarkYGGWuwJsNpw "As a supplier contact, view the locations of a supplier in the Supplier Collaboration Portal.")
* [View supplier payment information from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/TZ_RuwfzPPdWjDWBMIErkg "As a supplier contact, view the payment information of a supplier in the Supplier Collaboration Portal.")
* [Start a chat session from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/YK~Org~OELouo333qUeT5Q "As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.")
* [Manage documents from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/HGo1ZBRMbyzaihUzIn40kg "Manage documents by uploading, updating and downloading the required documents from the Supplier Collaboration Portal.")
* [Complete a risk assessment from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/Fl3poiYBs1m9Sg6m5q5SIw "As a supplier contact, you can view and complete your assigned risk assessments to help the supplier manager in evaluating a supplier before onboarding them.")