---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Use Invoice inquiry solution generator skill

# Use Invoice inquiry solution generator skill {#ariaid-title1}

* Release version: Yokohama
* 
* Updated November 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllNow Assist AdminFeatures to access the Now Assist Features tab of the AI Admin Hub console.
2. Expand the Finance and Supply Chain workflow group and select Accounts Payable Operations.
3. Select Invoice inquiry solution generator skill\> Turn onto activate the skill.  
   Activate the skill in the Turn on skill pop-up. The skill works in relation with the Inquiry resolution provider agent. For more information on the Inquiry resolution provider AI agent, see [Inquiry resolution provider AI agent](https://servicenow-prod.fluidtopics.net/MjTJXa8~D9H_eUjYRGhqrA "Use the Inquiry resolution provider AI agent to process high volume repetitive invoice inquiries through various channels (web, email, virtual agent, mobile and manual entry) to significantly reduce the workload of human agents.").

## Result

The invoice and related inquiry data is analyzed by AI skills, AI agent, and case and auto-recommends resolution, which will be reviewed by the AP agent resulting in automatic updating of case closure notes.
**Related concepts**   

* [Use ServiceNow Otto for Accounts Payable Operations (APO) in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/sUBZqSadRuLZVguMgHzvAw "Use the conversational interface of ServiceNow Otto for Accounts Payable Operations (APO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.")  
**Related tasks**   

* [Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO)](https://servicenow-prod.fluidtopics.net/F3pgA00X_hplTtFuz~QH6Q "Summarize invoice and inquiry cases to learn about their status, progress, and action items by using the record summarization skill in the ServiceNow Otto for Accounts Payable Operations (APO) application.")
* [Use purchase order line mapping](https://servicenow-prod.fluidtopics.net/cSSIPW5Y5sKq9PD5ZvEnIw "AP fulfiller uses the purchase order line mapping skill to automatically map the invoice lines with the purchase order lines.")
* [Analyze sentiments in invoice cases](https://servicenow-prod.fluidtopics.net/70ZY0Iz2E49S62GBbL0C0w "Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.")
* [Generate email response for invoice case](https://servicenow-prod.fluidtopics.net/Lu1~LLHa7lRvGaxWKoGK0A "Generate email response for invoice case.")
* [Generate email response for invoice task](https://servicenow-prod.fluidtopics.net/xXm_xsd10XBJAvNunbVJQQ "Generate email response for invoice task.")

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