---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Create a new interaction

# Create a new interaction {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An interaction record is automatically created when an agent accepts a supplier's chat request through the chat queue in the Supplier Collaboration Portal.

## Before you begin

Role required: Account Payable Operations agent

## Procedure

1. Navigate to AllSource-to-Pay Workspace.  
   Based on the supplier interaction with the agent, an interaction record is auto-created. For more information about the fields in an interaction record, see [Interaction management in Accounts Payable Operations](https://servicenow-prod.fluidtopics.net/bH~NSUo9inlbOJRl2VcxkA "Any request for assistance made to an Accounts Payable specialist via email, chat, phone is logged in an auto-generated interaction record. Agents can choose to create a case from the interaction record, create a request, and associate an interaction record with an existing invoice case record.").
2. ClickCreate a case.  
   If the supplier chat has a new inquiry, then use create a case. For more information about creating invoice inquiry case, see [Invoice inquiry cases](https://servicenow-prod.fluidtopics.net/DhT5ufTj_UXOTf0C_zKsqw "Invoice inquiry cases help you resolve invoice-related issues raised by the suppliers or employees.").
3. Click Save.

## Result

An Interaction record is created.

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