---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Generate email responses

# Generate email responses {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 25, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables procurement specialists and buyers to generate professional, accurate email responses using Now Assist. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.

## Before you begin

Role required: sn_spend_gen_ai.now_assist_fulfiller

## Procedure

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the list icon (![List icon.]()).
3. Do one of the following:  
   {#email-response-na-spo__table_nxt_bcd_5cc__entry__2}

   | To | Do this action |
   |-|-|
   | To generate an email response for the following records: * Negotiation * Procurement case * Procurement task * Purchase requisition * Sourcing event * Sourcing request * Sourcing task {#email-response-na-spo__ul_e2k_2cd_5cc} | 1. Navigate to ListsAll work. 2. Select one of the following modules and select the record link in the Number column. * Cases * Negotiations * Requisitions * Sourcing events * Sourcing requests * Tasks {#email-response-na-spo__ul_szh_rpz_5cc} {#email-response-na-spo__ol_ljh_qnt_l3c} |
   [Table 1. List actions]

   {#email-response-na-spo__table_nxt_bcd_5cc}
4. On the Details tab, select Email.
5. Select anywhere within the email message window to see the Now Assist icon ![Sparkle icon for Now Assist]().
6. To generate a context-based email response, select the Now Assist icon ![Sparkle icon for Now Assist]().
7. To refine an email draft, select the Now Assist icon ![Sparkle icon for Now Assist]() and then select any of the available options:  
   * Elaborate
   * Shorten
   * Change tone
   {#email-response-na-spo__ul_uyx_nrt_l3c}
8. Select Insert to add the AI-generated email response to the email message window.
9. **Optional:** Apply templates by selecting the template icon ![Email template icon.]().
10. Select Send email to send the email.

## Result

An AI-generated email response is sent to the requester.
**Related concepts**   

* [Use the ServiceNow Otto for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/7KyIkNdYK55Sh0_82lXZIQ "Request the contextual generative AI capabilities by using the conversational interface in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) in a Virtual Agent chat.")  
**Related tasks**   

* [Summarize a record by using ServiceNow Otto for Sourcing and Procurement Operations (SPO) in Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/IXKi~Kz83MCPeHJ88_Ay5w "As a fulfiller, summarize procurement-related records to know about their status, progress, and action items by using the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.")
* [Summarize a record by using ServiceNow Otto for Sourcing and Procurement Operations (SPO) in Shopping Hub](https://servicenow-prod.fluidtopics.net/6SKBNumi7Lb8GRjsw09wyQ "As a shopper, summarize sourcing request, purchase requisition, and purchase order records to know about their status, progress, and action items by using the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.")
* [Request the generative AI capabilites in ServiceNow Otto for Sourcing and Procurement Operations (SPO) by using Now Assist panel](https://servicenow-prod.fluidtopics.net/FL~AzvhV9P6Pt4FleGeZGw "Request the contextual generative AI capabilities to summarize procurement-related records in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application by using the conversational interface in the Now Assist panel.")
* [Analyze sentiment in procurement cases](https://servicenow-prod.fluidtopics.net/HRQ9gxbYKLJm5~VYZnXENw "Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.")

*[\>]: and then