---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Customize ServiceNow Otto for Supplier Lifecycle Operations (SLO) to use the Virtual Agent chat

# Customize ServiceNow Otto for Supplier Lifecycle Operations (SLO) to use the Virtual Agent chat {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application so that suppliers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.

## Before you begin

Role required: admin

## About this task

Use the AI Admin Hub console to configure ServiceNow Otto for SLO. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [AI Admin Hub console](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Install the ServiceNow Otto for Supplier Lifecycle Operations (SLO) plugin (com.snc.sn_supplier_gen_ai).  
   * For information about the plugin dependencies and plugin activation order, see [Supporting information for ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/qSjFUyOa5bPW_33uKLNbqg "Get a quick overview of the important information that is related to the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.").
   * For information about the installation process, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
   {#cust-now-assist-slo-va__ul_kb5_2nk_mbc}
2. Navigate to AllConversational InterfacesAssistants.
3. From the list of existing LLM Virtual Agents, select Now Assist in Virtual Agent - Supplier.
4. Review the details about Virtual Agent by selecting Overview and then selecting Save and continue to go to the next step in Guided Setup.
5. Review the selected conversational skills by selecting Now Assist skills and then selecting Save and continue to go to the next step in Guided Setup.
6. Review the selected portal by selecting Display experience and then selecting Save and continue to go to the next step in Guided Setup.
7. Review the search sources by selecting Information Sources and then selecting Save and continue to go to the next step in Guided Setup.
8. Review the branding information by selecting Branding and then selecting Save and continue to go to the next step in Guided Setup.
9. Review the structure of the chat experience by selecting Chat experience and then selecting Save and continue to go to the next step in Guided Setup.
10. Review all the details by selecting Review and then selecting Turn on.

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