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sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

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---

# Email notifications from Finance Case Management

# Email notifications from Finance Case Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 21, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Finance Case Management sends email notifications when you perform certain actions on a finance case.  
Finance Case Management sends emails in a predefined template and uses email actions to trigger email conditions. You can use the deep links in the emails to view relevant details. {#email-notifications-fin-case-mgmt__table_wks_pls_bfc__entry__2}

| Email conditions | Recipients |
|-|-|
| A new finance case is created. | Email sender, case submitter, or requester |
| A new task is created for a finance case and assigned to a task owner. | Assigned task owner |
| A finance case is closed. | Requester |
| A comment is added to the finance case. | User addressed in the comment |
| A request for additional information is made. | Requester |
[Table 1. Email conditions and recipients]

{#email-notifications-fin-case-mgmt__table_wks_pls_bfc}
**Related reference**   

* [Create a finance case form](https://servicenow-prod.fluidtopics.net/sucs0zBIsPsoFOx~9SoHbA "Use the Create New Finance Case form to enter finance case details and provide resolution information.")
* [Create a finance task form](https://servicenow-prod.fluidtopics.net/pz~XfmeCRAEI3scNyV8sNQ "Use the Create New Finance task form to provide details about the finance task.")
* [Interaction form](https://servicenow-prod.fluidtopics.net/068MvYNT0qOUyS_QtA2p~A "For an auto-generated interaction record, the Details tab contains details of the interaction.")
* [Create new interaction related record form](https://servicenow-prod.fluidtopics.net/Eohxi_QkQtCoGp0LpO~6wg "Use the Create New Interaction Related Record form to provide details about the associated finance case.")
* [Create knowledge base article form](https://servicenow-prod.fluidtopics.net/LmjUcVZRoGQeHO6iI6x8vQ "Use the Create New Knowledge form to provide details about the knowledge base article.")