---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Reopen a supplier case from the Source-to-Pay Workspace

# Reopen a supplier case from the Source-to-Pay Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reopen a closed supplier case if you are not satisfied with the case resolution.

## Before you begin

Role required: sn_slm.owner and sn_slm.agent

## About this task

The Re-open option is available for a supplier case that is in any of the following states:

* Closed completed
* Closed canceled
* Closed rejected
{#reopen-supplier-case__ul_chh_v2y_pyb}  
The Re-open option is not available for the auto-closing supplier cases of the following case types:

* Onboard new supplier
* Enroll new supplier user
* Account access request
* Offboard supplier contact
* Primary contact elevation
* Request supplier contact
{#reopen-supplier-case__ul_p2k_jpd_syb}

## Procedure

1. Navigate to AllSupplier Lifecycle OperationsSource-to-Pay Workspace.
2. Select the list icon (![List icon.]()).
3. Navigate to ListsCases.
4. Select one of the following:  
   * Open Cases
   * All Cases
   {#reopen-supplier-case__ul_kll_r2y_pyb}
5. In the Number column, select the link to the case that you want to reopen.
6. Select Re-open.  
   The following occurs:
   * The case is reopened and its state moves to Open.
   * The Close notes field is cleared in the Resolution Information section.
   * The previous comments that were made on the case are retained and displayed in the Activity section.
   * The Actual end field becomes empty.
   {#reopen-supplier-case__ul_vhv_y2y_pyb}
{#reopen-supplier-case__steps_jqm_n2y_pyb}

*[\>]: and then