---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Use agentic workflows

# Use agentic workflows in Now Assist for Sourcing and Procurement Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use agentic workflows in ServiceNow Otto for Sourcing and Procurement Operations (SPO) to streamline procurement through intelligent product recommendations, guided checkout, off-catalog purchasing, and access to detailed product information. These workflows also assist with
procurement-related inquiries and help you track associated records efficiently.
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| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Conversational intake for sourcing and procurement | Addresses your procurement needs by offering product recommendations, guided checkout, off-catalog request support, and detailed product information. It also responds to inquiries and tracks related records. | * Procurement request tracking AI agent * Procurement product recommendation AI agent * Procurement inquiry analysis AI agent {#agentic-ai-now-assist-spo__ul_cd2_xq4_x2c} |
| Savings Opportunity Discovery | Scans contracts, spend, and supplier data on a recurring schedule to surface ranked savings opportunities for category managers to review, act on, or dismiss. | * Contract Optimization Opportunity Finder Agent * Spend Optimization Opportunity Finder Agent * Supplier Optimization Opportunity Finder Agent |
[Table 1. Available agentic workflows for Sourcing and Procurement Operations AI Agent Collection]

{#agentic-ai-now-assist-spo__table_bqn_lt4_x2c}

To run the AI agents autonomously, you must activate the agentic workflow. For more information, see [Enable AI agents for the Help fulfill procurement requests agentic workflow in the Now Assist panel](https://servicenow-prod.fluidtopics.net/4n8y6mfuc5LmDKinITFiEw "Enable AI agents in the Now Assist panel to help you manage procurement requests more efficiently, with faster response times and smarter support.").

For more information about savings opportunities and how the Opportunity Finder agents
work, see [Savings opportunity identification](https://servicenow-prod.fluidtopics.net/mgc~sGnIE838BPfDWxCS3Q "The Savings Opportunity Discovery agentic workflow automatically scans contracts, spend, and supplier data to surface ranked savings opportunities, helping category managers focus on review and action rather than manual discovery.").

For more information about the AI agents, see [Now Assist
AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).  
Important:  
By default, all agentic workflows and AI agent records are read-only.  
Looking for an AI agent?

* There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
* To find agents that might not be installed on your instance, visit the [AI Agent Marketplace](https://store.servicenow.com/store/ai-marketplace) on the ServiceNow Store.
{#agentic-ai-now-assist-spo__ul_fjk_5cd_4gc}
* **[Help fulfill procurement requests agentic workflow](https://servicenow-prod.fluidtopics.net/vHnScmkZphGV_42cY_~ZEg)**   
  The Help fulfill procurement requests agentic workflow addresses your procurement needs by providing product recommendations, guided checkout, off-catalog processes, and detailed product information. It also answers questions and tracks related records.
* **[Enable AI agents for the Help fulfill procurement requests agentic workflow in the Now Assist panel](https://servicenow-prod.fluidtopics.net/4n8y6mfuc5LmDKinITFiEw)**   
  Enable AI agents in the Now Assist panel to help you manage procurement requests more efficiently, with faster response times and smarter support.
* **[Enable AI agents for the Help fulfill procurement requests agentic workflow in Virtual Agent](https://servicenow-prod.fluidtopics.net/xkfQDuRVb_ZkkXBtJkiXMg)**   
  Enable AI agents in Virtual Agent to streamline procurement requests, providing quicker support and a more efficient experience for requesters through intelligent assistance.
* **[Submit a purchase request using the Now Assist AI agent](https://servicenow-prod.fluidtopics.net/6Rm9jY~TcJQniHJiEbW6yA)**   
  Use the Now Assist AI‑powered chat experience in the Employee Center to submit a purchase request. The AI agent analyzes your requirements, displays suitable products or services, and guides you through confirming and submitting the request.
* **[Update the product category or spend category in the Now Assist panel](https://servicenow-prod.fluidtopics.net/_FtJqAX5m8HXZnHrgkJtIQ)**   
  Use the Now Assist panel to update the product category or spend category for purchase requisitions, sourcing requests, or purchase orders directly from the Source-to-Pay Workspace.