---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Help fulfill procurement requests agentic workflow

# Help fulfill procurement requests agentic workflow {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Help fulfill procurement requests agentic workflow addresses your procurement needs by providing product recommendations, guided checkout, off-catalog processes, and detailed product information. It also answers questions
and tracks related records.

## Help fulfill procurement requests agentic workflow overview {#spo-help-fulfill-pr-agentic__section_w2h_k2d_y2c}

The Help fulfill procurement requests agentic workflow handles and resolves procurement-related inquiries, which include the product information, purchase intent, sourcing new items, or tracking purchasing records.

## Accessing the Help fulfill procurement requests agentic workflow {#spo-help-fulfill-pr-agentic__section_lz5_zrr_y2c}

To access the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Help fulfill procurement requests.
{#spo-help-fulfill-pr-agentic__ol_fkq_csr_y2c}

## Available AI agents in the Help fulfill procurement requests agentic workflow {#spo-help-fulfill-pr-agentic__section_gxv_xsr_y2c}

The following table lists the agents that are used in the Help fulfill procurement requests agentic workflow.  
Important:  
In the Define availability screen for the AI agent, make sure that the Status toggle is enabled to activate the AI agent.  
{#spo-help-fulfill-pr-agentic__table_bpl_31s_y2c__entry__2}

| AI agent | AI agent role |
|-|-|
| Procurement inquiry analysis AI agent | Retrieves and displays relevant knowledge articles to address sourcing and procurement queries. If no relevant articles are found, or if intent is unclear, redirects you to a live agent. |
| Track request agent | Provides a summary of either a sourcing request or purchase requisition by using a record number. This agent can also answer any questions that are related to a record or tracking a request as well. |
| Product recommendation and procurement agent | Assists a user to discover products to procure or purchase. After a product is selected, a user can proceed with procurement by initiating the checkout and raising a purchase request. The agent also supports scenarios where a user is looking only for information about a specific product. |
[Table 1. AI agents used in the Help fulfill procurement requests agentic workflow]

{#spo-help-fulfill-pr-agentic__table_bpl_31s_y2c}

The AI agent decision log displays the AI agents that are working on a request. You can watch their interactions, decisions, and thought processes as they happen in real time.
**Related tasks**   

* [Enable AI agents for the Help fulfill procurement requests agentic workflow in the Now Assist panel](https://servicenow-prod.fluidtopics.net/4n8y6mfuc5LmDKinITFiEw "Enable AI agents in the Now Assist panel to help you manage procurement requests more efficiently, with faster response times and smarter support.")
* [Enable AI agents for the Help fulfill procurement requests agentic workflow in Virtual Agent](https://servicenow-prod.fluidtopics.net/xkfQDuRVb_ZkkXBtJkiXMg "Enable AI agents in Virtual Agent to streamline procurement requests, providing quicker support and a more efficient experience for requesters through intelligent assistance.")
* [Submit a purchase request using the Now Assist AI agent](https://servicenow-prod.fluidtopics.net/6Rm9jY~TcJQniHJiEbW6yA "Use the Now Assist AI‑powered chat experience in the Employee Center to submit a purchase request. The AI agent analyzes your requirements, displays suitable products or services, and guides you through confirming and submitting the request.")
* [Update the product category or spend category in the Now Assist panel](https://servicenow-prod.fluidtopics.net/_FtJqAX5m8HXZnHrgkJtIQ "Use the Now Assist panel to update the product category or spend category for purchase requisitions, sourcing requests, or purchase orders directly from the Source-to-Pay Workspace.")

*[\>]: and then