---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Invoice Case Management

# Invoice Case Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With Invoice Case Management, agents can manage and work on their assigned invoice cases, request more information from suppliers or employees, and create and assign tasks to users using the Accounts Payable workspace.

Invoice Case Management (com.sn_ap_cm) is a dependent application and is automatically installed along with the Accounts Payable Operations (com.sn_ap_apm) application. However, you can also install Invoice Case Management independently. For more information, see [Install Invoice Case Management](https://servicenow-prod.fluidtopics.net/HkPIjuuBgxh5LC4Q3qKWwQ "You can install the Invoice Case Management (com.sn_ap_cm) application if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").

The agent \[sn_ap_cm.agent\] and Invoice Case Management administrator \[sn_ap_cm.admin\] roles can access the Invoice Case Management application.

Open the Invoice Case Management application by navigating to AllAccounts Payable OperationsAccounts Payable Workspace.
**Related concepts**   

* [Accounts Payable Invoice Processing](https://servicenow-prod.fluidtopics.net/4M9DzAwOgNa9BmBmNshnCw "Accounts Payable Invoice Processing (com.sn_ap_apm) enables Accounts Payable Specialists to ingest invoice documents and extract invoice data using ServiceNow Document Intelligence.")
* [Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/8cC1lybAQu8dN671yMI2Lg "The Source-to-Pay Workspace enables you to manage and work on cases and tasks related to invoices and invoice exceptions.")
* [Accounts Payable Operations integration with Document Intelligence](https://servicenow-prod.fluidtopics.net/gg5g3CxCj7AASD_~XyZA6g "Accounts Payable Operations integration with Document Intelligence (com.sn_ap_ic) enables you to automatically capture data from incoming invoices, thus significantly reducing manual effort.")
* [Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/UR7FwXEqV4vcSqAPiJ78KQ "The Source-to-Pay Workspace provides experiences and tools that you can use to work on various activities, such as procuring goods, onboarding high-performing suppliers, and processing invoices.")

*[\>]: and then