---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Communicate using emails from the Source-to-Pay Workspace

# Communicate using emails from the Source-to-Pay Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Compose and send emails directly from an invoice inquiry case or an invoice processing case in the Source-to-Pay Workspace.

## Before you begin

Role required: sn_ap_apm.accounts_payable_specialist, sn_ap_apm.admin, sn_ap_cm.agent, or sn_ap_cm.admin

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon (![List icon]()).
3. Do one of the following:  
   * As an Accounts Payable Specialist:
     * Navigate to ListsMy WorkMy open invoice processing cases
     * Navigate to ListsAll WorkAll open invoice processing cases
     {#send-emails-apm-ws__ul_exq_dbh_rwb}
   * As an agent:
     * Navigate to ListsMy WorkMy open invoice inquiry cases
     * Navigate to ListsAll WorkAll open invoice inquiry cases
     {#send-emails-apm-ws__ul_zng_hbh_rwb}
4. In the Number column, select the link to the case to open it.
5. Select the more actions icon (![More actions]()) and select Compose Email.  
6. Do one of the following:  
   * To insert templated content into the email body using quick messages:
     1. Select the quick messages icon (![Quick Messages icon]()) and select an appropriate quick message that you want to use.
     2. Select Insert.
     {#send-emails-apm-ws__ol_cwz_chp_pvb}
   * To insert templated content into the email body using response templates:
     1. Select the response templates icon (![Response templates icon]()) and select an appropriate response template that you want to use.
     2. Select Copy to clipboard.
     3. Paste the content in the email body.
     {#send-emails-apm-ws__ol_er4_fhp_pvb}
   {#send-emails-apm-ws__ul_kv4_xgp_pvb}
7. Do one of the following:  
   * To send the email instantly, select Send Email.
   * To save the email as draft to send later, select Save as draft.
   {#send-emails-apm-ws__ul_ufx_ffp_pvb}

## Result

Emails are sent from the Source-to-Pay Workspace.

*[\>]: and then