---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Advanced Work Assignment for Supplier Lifecycle Operations

# Advanced Work Assignment for Supplier Lifecycle Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.

Advanced Work Assignment for Supplier Lifecycle Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see [Exploring Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-overview&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

## Prerequisites for installing Advanced Work Assignment for Supplier Lifecycle Operations {#supplier-awa__section_hf1_1lj_gxb}

Before you install Advanced Work Assignment for Supplier Lifecycle Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see [Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/BLQoeFcoAmvej~5WywNRrw "Activate Agent Chat and load demo data.").

## Required plugins {#supplier-awa__section_pkw_4ms_swb}

Install the Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:

* Advanced Work Assignment (com.glide.awa)
* Agent Chat (com.glide.interaction.awa)
* Glide Virtual Agent (com.glide.cs.chatbot)
* Supplier Lifecycle Operations (com.snc.sn_supplier_mgmt)
{#supplier-awa__ul_bqb_cns_swb}
* **[Source-to-Pay Workspace agent inbox](https://servicenow-prod.fluidtopics.net/JaOD8tLSWxMfRCwz5FcBUg)**   
  Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.
* **[Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/BLQoeFcoAmvej~5WywNRrw)**   
  Activate Agent Chat and load demo data.
* **[Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/DO7oy0PC_zpfEN0ffsadxg)**   
  Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.
* **[Using Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/BCeX6Iga9DuR2J6rEctBhQ)**   
  Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.

**Related concepts**   

* [Supplier Document Management](https://servicenow-prod.fluidtopics.net/DzFvjGqqkqFfwk6tUjvXSw "Supplier Lifecycle Operations uses the ServiceNow Document Management functionality to enable supplier managers, supplier owners, supplier administrators, and supplier contacts to manage supplier documents.")
* [Configure Supplier Relationship and Performance Management](https://servicenow-prod.fluidtopics.net/fTvZR7e~QRFCwXWTy3tYyQ "Define key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.")
* [Configure smart assessments](https://servicenow-prod.fluidtopics.net/z1EmvsnvpGL15uiDEYlLsA "Supplier managers can configure and create assessments in bulk for internal and external users by adding instructions, questions, and reference information from the Assessment Workspace.")  
**Related tasks**   

* [Install Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/QgdfCXgX_caqCqTf_4ktRg "You can install the Supplier Lifecycle Operations application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
* [Install Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/0pQo0lnAbRcQWIP8t28GvA "You can install the Supplier Collaboration Portal application (com.snc.sn_supplier_sp) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
* [Install Supplier Operations](https://servicenow-prod.fluidtopics.net/n25shC7hQ7aFV0t_dy1yRg "You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.")
* [Install Supplier Payment Optimization](https://servicenow-prod.fluidtopics.net/t9a0CqmraIQcZWxsMGW8Hw "You can install the Supplier Payment Optimization application to identify, prioritize, and track high potential suppliers and estimate potential savings from credit card payments.")
* [Configure the document template for the Sign document action type for supplier task](https://servicenow-prod.fluidtopics.net/xWhsGnO2n28Z7WpdoHWVJQ "Create and configure the document template that enables you to collect e-signatures from multiple participants and generate a filled PDF document.")
* [Enable M2M mapping between supplier contact and suppliers](https://servicenow-prod.fluidtopics.net/VHOg_FRSNSwLRZ_HnDBcCg "Many-to-many (M2M) mapping between supplier contact and suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.")
* [Install Universal Request for SLO](https://servicenow-prod.fluidtopics.net/Mj04pBWb2g3EIxkBPCpwcw "Install the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to use the Universal Request feature in SLO.")