---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Using Advanced Work Assignment for Supplier Lifecycle Operations

# Using Advanced Work Assignment for Supplier Lifecycle Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.

The [Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/VrWJ_M9IpHrEL5pse6Urxg#gloss-awa-slo "An application that automatically assigns supplier cases to agents based on availability and capacity, ensuring efficient case handling within Supplier Lifecycle Operations.") application enables the following:

* Supplier fulfillers can accept a chat request from the Supplier Lifecycle Operations to interact with supplier contacts. For more information, see [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/B9h3TyLUAx9ddMmHaW~qRg "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.").
* Supplier contacts can start a chat session from the Supplier Collaboration Portal to interact with supplier fulfillers. For more information see [Start a chat session from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/YK~Org~OELouo333qUeT5Q "As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.").
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**Related concepts**   

* [Source-to-Pay Workspace agent inbox](https://servicenow-prod.fluidtopics.net/JaOD8tLSWxMfRCwz5FcBUg "Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.")
* [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/DO7oy0PC_zpfEN0ffsadxg "Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.")
* [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/DO7oy0PC_zpfEN0ffsadxg "Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.")  
**Related tasks**   

* [Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/BLQoeFcoAmvej~5WywNRrw "Activate Agent Chat and load demo data.")
* [Configure Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/FnY2WBKBoQmn_52lFW7O8A "Configure various components, such as service channels, work item queues, and assignment rules that determine how a chat interaction should be routed to an agent.")