---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Accounts Payable Operations glossary

# Accounts Payable Operations glossary {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about the terms and concepts used in Accounts Payable Operations (APO).

Glossary terms are grouped alphabetically.
[A](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-a-apo) \| [D](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-d-apo) \| [E](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-e-apo) [I](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-i-apo) \| [S](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-s-apo) \| [T](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-t-apo) \| [V](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-v-apo) \| [W](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#gloss-group-w-apo)
**Related reference**   

* [Accounts Payable Operations properties](https://servicenow-prod.fluidtopics.net/TrulGpLHWkekuMSZEC~_bg "On the Accounts Payable Operations properties form, you can set the parameters that control the invoice line mapping, invoice ingestion for API and exception management.")
* [Create New Invoice Line form](https://servicenow-prod.fluidtopics.net/Nn1Jni7chbjuUZif8K0H8Q "Use the Create New Invoice Line form to provide details about an invoice line.")
* [Create invoice cost allocation form](https://servicenow-prod.fluidtopics.net/wZ9mxepl0upxObb4_mdzsA "Allocate invoice line cost across multiple cost centers.")
* [Outbound cost allocation staging table](https://servicenow-prod.fluidtopics.net/me7SU_XgL9N1WuXJN1KDPA "The outbound cost allocation [sn_spend_intg_outbound_invoice_cost_allocation] staging table stores important data about cost allocation information so that an ERP integrator can export this data to a third-party ERP system.")
* [Distribution set form](https://servicenow-prod.fluidtopics.net/eUckwer9sN6t4ftdEu7w8w "Create a distribution set to split cost allocations automatically for invoice lines.")
* [Create New Invoice case form](https://servicenow-prod.fluidtopics.net/oaUsSAqZNxyVTAoeeYqTOQ "Use the Create New Invoice case form to provide details about the Invoice case.")
* [Create New Invoice task form](https://servicenow-prod.fluidtopics.net/_rInspM0Mzs2stbEy9DDPA "Use the Create New Invoice task form to provide details about the Invoice task.")
* [Invoice processing case form](https://servicenow-prod.fluidtopics.net/_IpQvQtafFHOHzDmNR5~dA "Use the Invoice processing case form to view the case details that store invoice information that an Accounts Payable Specialist can use to perform related tasks.")
* [Tax lines](https://servicenow-prod.fluidtopics.net/svGPBHQx1KWVeRkkmQeueQ "The Tax lines tab lists the tax line associated with the invoice line.")
* [Invoice exception form](https://servicenow-prod.fluidtopics.net/7JIGYZMNoPVjPnJLStXmsg "Use the invoice exception form to view the case details that store invoice exception information that an Accounts Payable Specialist can use to perform related tasks.")
* [Request Help form](https://servicenow-prod.fluidtopics.net/0FmOUgUaISt_0ndL6hR1NA "Suppliers use the Request Help form to report an inquiry related issue or request.")
* [Data required for invoice processing](https://servicenow-prod.fluidtopics.net/bdFC5eXGnr4d6CzC4g3tIw "Reference information for the key tables and required data used to process invoices in Accounts Payable Operations.")
* [Invoice exception definition form](https://servicenow-prod.fluidtopics.net/m3MoDBYBOMM_JwCOFZr4iA "Use the Invoice exception definition form to provide details about the new invoice exception definition.")
* [Approval Rule form](https://servicenow-prod.fluidtopics.net/Wh_S3lVbmm4p9CAf_IDd9Q "Use the Approval Rule form to provide details about the new approval rule.")
* [Approval Plan form](https://servicenow-prod.fluidtopics.net/yZ~Lyu53TsRSNBMDZNAt1A "Use the Approval Plan form to view details of the overall invoice approval process.")

## A {#ariaid-title2}

<br />

### Accounts Payable {#ariaid-title3}

The process of managing and paying invoices from suppliers.

### Approval workflow {#ariaid-title4}

The sequence of steps required to approve an invoice.

### Advanced work assignment for Accounts Payable Operations {#ariaid-title5}

An application that automatically assigns work items to agents based on their availability, capacity, and skills to resolve invoice cases within Accounts Payable Operations.

### Agent Workspace {#ariaid-title6}

a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer questions and resolve customer problems.

### Assignment rules {#ariaid-title7}

Guidelines that determine how work items are assigned.

## D {#ariaid-title8}

<br />

### Data capture {#ariaid-title9}

The process of collecting and digitizing invoice data.

### Document intelligence {#ariaid-title10}

ServiceNow® AI-powered tool for extracting data from invoices.

### Data security {#ariaid-title11}

Measures to protect sensitive information within the system.

## E {#ariaid-title12}

<br />

### Enterprise resource planning systems {#ariaid-title13}

Enterprise resource planning (ERP) systems used for managing business processes.

### Exception management {#ariaid-title14}

Handling and resolving issues that arise during Accounts Payable Operations invoice processing.

## I {#ariaid-title15}

<br />

### Invoice approval {#ariaid-title16}

The process of verifying and authorizing an invoice for payment.

### Invoice exception {#ariaid-title17}

Issues identified during invoice processing that require resolution.

### Invoice ingestion {#ariaid-title18}

The process of receiving and entering invoices into the system.

### Invoice processing {#ariaid-title19}

The end-to-end handling of invoices from receipt to payment.

## P {#ariaid-title20}

<br />

### Purchase order {#ariaid-title21}

A document issued by a buyer to a seller, detailing the items or services to be purchased.

## S {#ariaid-title22}

<br />

### supplier management {#ariaid-title23}

The process of managing relationships and transactions with suppliers.

## T {#ariaid-title24}

<br />

### tolerance rules {#ariaid-title25}

A limit that is set on invoices to determine acceptable variances before they require further review.

## V {#ariaid-title26}

<br />

### virtual agent {#ariaid-title27}

An AI-driven assistant for handling common requests and inquiries.

## W {#ariaid-title28}

<br />

### Work item queue {#ariaid-title29}

A storage area for work items waiting to be assigned to agents.