---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request additional information for a finance case

# Request additional information for a finance case {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 18, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request additional information from the requester to continue working on the finance inquiry case.

## Before you begin

Role required: sn_fin_ops.specialist

## Procedure

1. Navigate to either of the following:  
   * AllFinance OperationsFinance Operations Workspace.
   * WorkspacesFinance Operations Workspace.
   {#req-info-for-fin-inquiry-case__ul_cn1_xlz_bfc}
2. From the list page, navigate to either of the following submodules:  
   * My workOpen tasks
   * All workTasks
   {#req-info-for-fin-inquiry-case__ul_crd_plv_1fc}
3. From the Number column, select a link to open the finance inquiry case.
4. Select the more actions icon (![More actions icon]())
5. Select Request info.  
   Note:  
   The Request info option for a finance case is available only if:
   * The case is assigned to you.
   * The requester is available.
   * The case is in Work in Progress state.
   {#req-info-for-fin-inquiry-case__ul_cvk_qk4_cfc}
6. In the Request Info dialog, provide the reason for requesting additional information.
7. Select Request info.

## Result

You can see the reason in the activity stream. The requester receives an email requesting additional information.

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