---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

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workflow :

    - Employee


---

# Virtual Agent for Sourcing and Procurement Operations

# Virtual Agent for Sourcing and Procurement Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Virtual Agent for Sourcing and Procurement Operations enables shoppers to quickly find and purchase products that they're looking for from a vendor on ShoppingHub, by interacting with a virtual agent from Employee Center. It also allows shoppers to view purchases, procurement tasks, procurement cases, and even work on their to-dos. They can also get help from the procurement team using Virtual Agent.

For more information on Virtual Agent in general, its components, benefits, and basic user interface, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).
* **[Sourcing and Procurement Operations Virtual Agent conversations and topic blocks](https://servicenow-prod.fluidtopics.net/WId90BI5nMEzh1jUWsvFTQ)**   
  A topic conversation defines the dialog between the Virtual Agent (chat support bot) and the user, which enables you to gather information for a specific business need.
* **[Install Virtual Agent for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/kLY8utizRWC2ompKAIU3zA)**   
  Install Virtual Agent for Sourcing and Procurement Operations from the ServiceNow Store.
* **[Enable Virtual Agent for Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/0F2~N4_Dqj3mzrZmo_85GA)**   
  Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.
* **[NLU support for Sourcing and Procurement Operations Virtual Agent](https://servicenow-prod.fluidtopics.net/PskzeYoSC4avkxKCJ0lbjg)**   
  You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding (NLU) to understand word meanings and word contexts to infer user intent.
* **[Set up NLU for Sourcing and Procurement Operations Virtual Agent](https://servicenow-prod.fluidtopics.net/XiyvF3OJxdehk_GiA0RhnQ)**   
  Set up Natural Language Understanding (NLU) for Sourcing and Procurement Operations Virtual Agent before chatting with the Virtual Agent to optimize the search experience.