---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request elevated access

# Request elevated access {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit a request to gain access to the privileges of the primary contact
role.

## Before you begin

Role required: sn_slm.contact

## About this task

The Request elevated access catalog item is available only to the secondary contact
role. A secondary contact is a user that has the Primary contact column set to
false on the Vendor Contacts page.

## Procedure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.  
   For example, https://example.com/supplier.
2. Select the supplier from the My Company drop-down list of suppliers associated with your profile.  
   Important:  
   The list of suppliers under My Company is available from the Xanadu December 2024 release onwards, only if M2M mapping between supplier contact and suppliers is enabled.
3. In the portal header, select Raise a request.
4. Select the Request an access change request catalog item under the General category.
5. In the Supplier field, search for and select the supplier.  
   The Supplier field is auto-populated with the supplier
   name, but you can change its value, if required.
6. From the Urgency drop-down list, specify how soon you want the request to completed.  
   * High
   * Medium
   * Low
   {#request-elevated-access__ul_u2s_gg5_t5b}
7. In the Reason for requesting elevation field, enter the reason for making this request.
8. Select the add attachments icon (![Add attachments icon.]()) to add attachments, such as documents and image files, to the request.
9. Select Submit.  
   If more than one primary contact exists for a supplier, then approval tasks
   are created and assigned to all the primary contacts. When any one of the
   primary contacts approves or rejects the approval task from the My To-dos
   page, the approval tasks assigned to the other primary contacts are
   automatically canceled.

   The secondary contact receives an email notification, regardless of whether
   the request is approved or rejected.

   After the primary contact approves the request, the secondary contact role is
   elevated to that of the primary contact.
**Related tasks**   

* [Add or remove a supplier location using the supplier catalog](https://servicenow-prod.fluidtopics.net/NMa3F_RhtZHsu3ZROQBTZQ "Submit a request to add a new supplier location or remove an existing one to keep the supplier information up to date.")
* [Add a supplier contact using the supplier catalog](https://servicenow-prod.fluidtopics.net/Uu56rGtye8Ds9TZWdk8E2g "Add the supplier contacts so that they can access the Supplier Collaboration Portal and start working on the assigned tasks.")
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* [Update default supplier](https://servicenow-prod.fluidtopics.net/sYb7RGtwdDhUdyjssMxHBQ "Update the default supplier when multiple suppliers are linked with your profile.")
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