---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Enable AI agents for Help fulfill procurement requests agentic workflow in Virtual Agent

# Enable AI agents for the Help fulfill procurement requests agentic workflow in Virtual Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 14, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable AI agents in Virtual Agent to streamline procurement requests, providing quicker support and a more efficient experience for requesters through intelligent assistance.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI Agent StudioOverview.
2. Under Agentic workflows, select Help fulfill procurement requests.  
3. Under Connect AI agents, select any of the AI agents that you want to make available in Virtual Agent.  
   The agents that you can select:
   * Track request agent
   * Product recommendation and procurement agent
   * Guided checkout agent
   * Off catalog agent
   * Procurement inquiry analysis AI agent

   {#activate-fulfill-pr-agentic-workflow-va__ul_bwl_5h3_cfc}

   For example, let's assume that you select the Product recommendation and procurement agent.
4. On the Describe and instruct page, select Continue.  
   The Describe and instruct page is read-only.
5. On the Add tools and information page, select Continue.  
   The Add tools and information page is read-only.
6. On the Describe and instruct page, select Continue.  
   The Describe and instruct page is read-only.
7. On the Define trigger page, select Continue.  
   The Describe trigger page is read-only.
8. On the Define availability page, in the Select display section, switch the Display toggle to the open position so that the AI agent is enabled in the Virtual Agent.  
9. To activate the agentic workflow, select Save and test.  
   The selected AI agent is enabled in Virtual Agent.
**Related concepts**   

* [Help fulfill procurement requests agentic workflow](https://servicenow-prod.fluidtopics.net/vHnScmkZphGV_42cY_~ZEg "The Help fulfill procurement requests agentic workflow addresses your procurement needs by providing product recommendations, guided checkout, off-catalog processes, and detailed product information. It also answers questions and tracks related records.")  
**Related tasks**   

* [Enable AI agents for the Help fulfill procurement requests agentic workflow in the Now Assist panel](https://servicenow-prod.fluidtopics.net/4n8y6mfuc5LmDKinITFiEw "Enable AI agents in the Now Assist panel to help you manage procurement requests more efficiently, with faster response times and smarter support.")
* [Submit a purchase request using the Now Assist AI agent](https://servicenow-prod.fluidtopics.net/6Rm9jY~TcJQniHJiEbW6yA "Use the Now Assist AI‑powered chat experience in the Employee Center to submit a purchase request. The AI agent analyzes your requirements, displays suitable products or services, and guides you through confirming and submitting the request.")
* [Update the product category or spend category in the Now Assist panel](https://servicenow-prod.fluidtopics.net/_FtJqAX5m8HXZnHrgkJtIQ "Use the Now Assist panel to update the product category or spend category for purchase requisitions, sourcing requests, or purchase orders directly from the Source-to-Pay Workspace.")

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