---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Create an exception task for an invoice exception

# Create an exception task for an invoice exception {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create an exception task to assign it to a user or an assignment group to resolve the
invoice exception.

## Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon (![List icon]()).
3. Do one of the following:  
   {#create-exception-task__table_qzk_by4_fwb__entry__2}

   | To | Do this |
   |-|-|
   | Create an exception task from the List page | 1. Do one of the following: * Navigate to ListsMy WorkMy open tasks. * Navigate to ListsAll WorkAll open tasks. {#create-exception-task__ul_nj2_lz4_fwb} 2. Select New. The Create New Invoice task page is displayed. For a description of the field values, see [Create New Invoice task form](https://servicenow-prod.fluidtopics.net/_rInspM0Mzs2stbEy9DDPA "Use the Create New Invoice task form to provide details about the Invoice task."). The Type field is set to Case task by default. 3. In the Parent case field, select the parent case for the invoice. 4. In the Invoice exception field, select the exception for which you want to create an exception task. 5. After you select an exception, the Type field changes from Case task to Exception task. Note: The Type field is read-only. 6. Enter the required information in the Assignment group, Assigned to, Short description, and Description fields. 7. Select Save. {#create-exception-task__ol_oyn_cy4_fwb} |
   | Create an exception task from an invoice exception | 1. Do one of the following: * Navigate to ListsMy WorkMy open invoice exceptions. * Navigate to ListsAll WorkAll open invoice exceptions. {#create-exception-task__ul_em1_tz4_fwb} 2. In the Number column, select the link to an invoice exception to open it. 3. Select the Exception tasks tab and then select New. The Create New Invoice task page is displayed. For a description of the field values, see [Create New Invoice task form](https://servicenow-prod.fluidtopics.net/_rInspM0Mzs2stbEy9DDPA "Use the Create New Invoice task form to provide details about the Invoice task."). The Parent case, Invoice exception, and Type fields are auto-populated. 4. Enter the required information in the Assignment group, Assigned to, Short description, and Description fields. 5. Select Save. {#create-exception-task__ol_kkf_dy4_fwb} |
   | Create an exception task from an invoice processing case | 1. Navigate to ListsAll WorkAll open invoice processing cases. 2. In the Number column, select the link to an invoice processing case to open it. 3. Select the Tasks tab and then select New. The Create New Invoice task page is displayed. For a description of the field values, see [Create New Invoice task form](https://servicenow-prod.fluidtopics.net/_rInspM0Mzs2stbEy9DDPA "Use the Create New Invoice task form to provide details about the Invoice task."). The Parent case field is auto-populated. The Type field is set to Case task by default. 4. In the Invoice exception field, select the exception for which you want to create an exception task. 5. After you select an exception, the Type field changes from Case task to Exception task. Note: The Type field is read-only. 6. Enter the required information in the Assignment group, Assigned to, Short description, and Description fields. 7. Select Save. {#create-exception-task__ol_ryq_dy4_fwb} |
   [ ]

   {#create-exception-task__table_qzk_by4_fwb}

## Result

The exception task gets assigned to the business owner specified on the invoice.

## What to do next

[Mark an exception task as complete from Employee Center](https://servicenow-prod.fluidtopics.net/cmy5XYHOBZaXsQc2ypezjA "As a task owner, when you finish working on an assigned exception task, you can mark the task as complete from Employee Center.").

*[\>]: and then