---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Automatic case creation from emails

# Automatic case creation from emails {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Cases are automatically created from incoming emails from shoppers based on the keywords used by them in the subject lines and bodies of the emails.

As an admin, you can set an email ID where all emails from shoppers are to be received. You can do this by navigating to AllProcurement Case ManagementAdministrationProcurement Properties.  
Note:  
The following are some examples of cases created from emails with specific keywords.

* GL coding review cases are created from the keyword "accounting"
* Contract review cases are created from the keyword "contract"
* Sourcing related cases are created from the keyword "sourcing"
* General inquiry cases are created from the keyword "information"
{#case-creation-from-emails__ul_nj2_xpt_gxb}

## Automatically create supplier case or procurement case from an inbound email {#case-creation-from-emails__section_od1_r3f_22c}

If you use the automatic case creation functionality in both Supplier Lifecycle Operations (SLO) and Sourcing and Procurement Operations (SPO), ensure that each instance is configured with a unique email address in the Automatic creation of cases from email property. This ensures the instance can correctly match incoming emails to
the appropriate user and create the corresponding case.  
For example:

* In SLO, set the email address to supplierhelp@acme.com for creating supplier cases. For more information, see [Enable automatic creation of supplier cases from incoming emails](https://servicenow-prod.fluidtopics.net/5WtDNNwP8byKPHVgbZNpOw "The supplier administrator can set this property to create a supplier case automatically from an incoming email.").
* In Sourcing and Procurement Operations, set the email address to procurementhelp@acme.com for creating procurement cases.
{#case-creation-from-emails__ul_zj2_v3f_22c}

This approach enables seamless case creation and accurate email-to-user mapping.

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