---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Create an invoice inquiry case manually

# Create an invoice inquiry case manually {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create invoice inquiry cases to address and respond to questions related to invoices and payment.

## Before you begin

Role required: sn_ap_cm.agent or sn_ap_cm.admin

## About this task

Invoice inquiry cases are created automatically when you receive emails from suppliers or employees. However, you can also create invoice inquiry cases manually.  
Note:  
An invoice case with a category of Inquiry is referred to as an invoice inquiry case.

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Under Quick actions, select Create New Inquiry.  
3. On the Create New Invoice case form, fill in the fields.  
   For a description of the field values, see [Create New Invoice case form](https://servicenow-prod.fluidtopics.net/oaUsSAqZNxyVTAoeeYqTOQ "Use the Create New Invoice case form to provide details about the Invoice case.").
4. Select Save.

## Result

The invoice inquiry cases are created manually to address and respond to questions related to invoices and payments.

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